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How to screen calls with Google Assistant

Get rid of pesky scammers, robots, and telemarketers!
By
October 25, 2022
google pixel 6a up to ear
Ryan Haines / Android Authority

Are you tired of random callers, telemarketers, scammers, robocalls, or overall unwanted calls? Sometimes it’s hard to differentiate legit calls from undesired ones. This is why Google has included a new feature for screening calls before you answer them. When enabled, Call Screen will allow Google Assistant to pick up your calls, then ask who’s calling and why. Users can then listen to the answers and decide whether to pick up or not.

Setting up Call Screen can be a bit confusing, so we’re doing our part by creating a comprehensive guide for you. Let’s get right to it.

Also: How to block spam calls

QUICK ANSWER

To automatically screen calls with Google Assistant, go to Phone > More > Settings > Spam and Call Screen. Turn on See caller and spam ID. Go to Call Screen > Unknown call settings > Automatically screen. Decline robocalls. Google Assistant will then screen calls from numbers that aren't in your contacts.


JUMP TO KEY SECTIONS

Does my Pixel phone support screen calling?

Google Pixel 6 Pro back glass 2
Robert Triggs / Android Authority

Call Screen works on all Pixel devices, starting from the first one all the way up to the Pixel 6 series and the Pixel 6a. Not every Pixel user will be able to enjoy the feature, though. Automatic call screening only works in the US. You can also manually screen calls with Google Assistant only in supported countries.

Countries where manual Call Screen is supported:

  • Australia
  • Canada
  • France
  • Germany
  • Ireland
  • Italy
  • Japan
  • Spain
  • UK
  • US

How to set up screen calling on your Google Pixel

google pixel 6a display in hand
Ryan Haines / Android Authority

If you’re using a Pixel phone and live in a supported region, it’s time to get Call Screen set up. You’ll first have to decide how you want to use Call Screen. You can either activate it manually or have it answer calls automatically.

How to automatically screen calls on a Google Pixel

If you want all unknown calls to be screened, you’ll have to set up automatic Call Screen. Remember that the feature will only activate call screening for unknown numbers or private calls. People in your contacts won’t be sent to Call Screen.

  1. Make sure the Phone app is updated to the latest version.
  2. Launch the Phone app.
  3. Hit the three-dot menu button.
  4. Go into Settings.
  5. Select Spam and Call Screen.
  6. Make sure to turn on See caller and spam ID.
  7. Hit Call Screen.
  8. Go to the Unknown call settings and pick which callers you want to scren.
  9. Pick Automatically screen. Decline robocalls under each type of caller.
  10. You can also choose to Save Call Screen audio.

After this, you’ll get a notification when Google Assistant screens a call. It will read, “Screening an unknown call.” You can also choose to Answer or Decline.

How to manually use Call Screen

If you’d like to take control of call screening, you can opt to screen calls manually.

  1. Open the Phone app.
  2. Hit the three-dot menu button.
  3. Go into Settings.
  4. Select Call Screen.
  5. Follow the steps to set it up.
  6. Next time you get a call from an unknown number, you should see an option that says Screen call.
  7. Google Assistant will answer and start asking questions. You’ll get a live transcript of the answers.
  8. You can pick up the call, hang up, or ask additional suggested questions. These suggested questions include: “Is it urgent?,” “Report as spam,” “I’ll call you back,” and “I can’t understand.”
Google Assistant stock photo 1
Edgar Cervantes / Android Authority

How to access transcripts or save recordings from your screened calls

When you screen calls with Google Assistant, transcripts will be automatically saved. You can also opt to save these recordings, though. Here’s how!

  1. Launch the Phone app.
  2. Hit the three-dot menu button.
  3. Go into Settings.
  4. Select Spam and Call Screen.
  5. Hit Call Screen.
  6. During the setup, choose to Save Call Screen audio.
  7. Go back to the Phone app’s main page.
  8. Go into the Recents tab.
  9. Hit the screened call.
  10. Tap Transcript or Transcript and audio.
  11. You can also select History and go to See transcript.

How to change the assistant voice for screened calls

There aren’t many options, but you can change the Google Assistant Voice callers hear, if you prefer. Currently, you can pick between the female voice (which we all know and love), or the male voice.

  1. Launch the Phone app.
  2. Hit the three-dot menu button.
  3. Go into Settings.
  4. Select Spam and Call Screen.
  5. Hit Call Screen.
  6. Select Voice.
  7. Pick between Voice 1 or Voice 2.

FAQs

No. Only Pixel phones support the Screen Call feature, and only in a select set of markets.

Automatic call screening is available only in the US. Manual call screening is available in Australia, Canada, France, Germany, Ireland, Italy, Japan, Spain, the UK, and the US.

You can customize which types of calls Google Assistant screens. The one exception is that numbers in your contacts will not be screened.

Call Screen will use your carrier minutes, so keep that in mind if you don’t have unlimited minutes. It won’t use data or Wi-Fi, though.

Screen Call won’t automatically activate if you are using headphones, whether you’re connected physically or via Bluetooth.