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How to activate an eSIM on Verizon

If you're transferring a line to a new Android phone, be prepared to call Verizon support.

Published onJuly 18, 2023

Verizon is a behemoth among US phone carriers, so not too surprisingly, they’re onboard with eSIM technology. Below we’ll explain how to activate a new line of service via eSIM, as well as transfer an existing line to a new phone.

How to activate a Verizon eSIM

The exact process will, of course, depend on whether you’re setting up a new line or upgrading an existing one.

On a new line of service

Verizon logo on phone stock photo
Edgar Cervantes / Android Authority

If you’re switching to Verizon from another carrier, connect your phone to Wi-Fi and install the My Verizon app for Android or iOS. When you launch it, you’ll be given device-specific prompts for setup, assuming your phone is eSIM-compatible. Alternately you can go to the carrier’s BYOD webpage, choose a phone plan, and follow instructions. The BYOD route is required for people using a new prepaid account.

If you’re adding a line to an existing Verizon account, visit the Add a line page on Verizon’s website. You can also use the My Verizon app on the new phone — just select Shop > Bring your device and follow steps.

Upgrading to a new phone on an existing line of service

Unfortunately, Android users have no choice but to talk to a Customer Service representative via phone. Verizon’s chat support isn’t an option.

If you’re activating an iPhone eSIM:

  • Go to the Activate a Device on an Existing Line page on Verizon’s website.
  • If you’ve got an iPhone 14 or later, choose whichever IMEI you want to activate.  For iPhone 13 and earlier, choose IMEI2.
  • Follow website prompts.

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