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Is Disney Plus not working? Here's how to fix it

Don't freak out! Let's help you get Disney Plus working again.
By
July 12, 2022
Disney Plus main screen 1
Edgar Cervantes / Android Authority

Disney Plus is one of the best video streaming services for both the little and larger people at home. It’s bad news when we run into issues and Disney Plus is not working anymore. Today we’re here to help you with some fixes that could get the popular app up and running in no time.

Also read: Everything there is to know about Disney Plus

If you have yet to sign up for the service, you can do so at the link below as part of a bundle with Hulu and ESPN Plus.

Disney Plus comedy movies section stock photo
Disney Plus bundle

Editor’s note: Some of the instructions in this article were generated using a Pixel 4a with 5G running Android 12. Keep in mind that steps can be slightly different depending on your device.

Error code 83: How to fix it

You might encounter a particular error code 83 when Disney Plus is not working. It’s so common that we have written an entire article devoted to just that issue. Check it out below.

Here: What is the Disney Plus error code 83 all about?

Find out if Disney Plus is down

Disney Plus not working
Edgar Cervantes / Android Authority

While not all that common, there is a chance your problem with Disney Plus not working is due to the service being down. You should check if this is the case before you start messing around with settings and troubleshooting. We suggest using a website like DownDetector. This service takes reports from other users and lets you know if Disney Plus (or any other website) is down. There’s even a live outage map to see if the issue is local.

If Disney Plus is, in fact, down, then there is nothing you can do but wait until the team gets it all sorted out.

Close and reopen the app

If Disney Plus’ servers aren’t the problem, the first fix you should try is closing and reopening the app. You can close and reopen the browser if you’re using a computer. You might also want to try logging out and back into the app. Some go as far as uninstalling and reinstalling the application. All these solutions often iron out any issues you may be having.

Check for updates

Update all option on Google Play Store app for Android 2
Edgar Cervantes / Android Authority

Running slightly older versions of an app isn’t usually a problem, but it can sometimes create conflicts. Especially when there are more considerable upgrades that include server-side changes. Make sure to check if there are any updates available to the Disney Plus app. If you’re using it on a computer, update your browser. Likewise, it makes sense to check if there are any available updates to your hardware.

How to check for Disney Plus app updates:

  1. Open the Google Play Store app.
  2. Tap on your profile icon.
  3. Select Manage apps & device.
  4. Hit Updates available.
  5. Check if there’s an update available for Disney Plus. If there is, tap on the Update button next to it.
  6. Alternatively, you can tap on Update all to keep all your applications up to date.

How to update your Android phone:

  1. Open the Settings app.
  2. Go into System.
  3. Tap on System update.
  4. Select Check for update.
  5. Follow instructions if there is an update available.

Try restarting!

This is often the first troubleshooting solution everyone recommends, from professional technicians to the family geek. While it may seem like a silly suggestion, it seems to work most of the time! It’s like magic. Give it a try!

How to restart your Android phone:

  1. Press and hold the power button.
  2. Tap Restart.
  3. Let the phone reboot.

Check your internet connection

Wi Fi devices stock photo 1 - Disney Plus not working
Edgar Cervantes / Android Authority

Disney Plus not working could be due to your internet connection being faulty. Try testing other apps that require an internet connection and see if they work. You can also launch Google and search for anything. If you’re operating over Wi-Fi, you could also try another device. You might find out the problem isn’t actually Disney Plus.

Also, check if your Wi-Fi or Airplane Mode settings are on or off. Those using Wi-Fi or LAN should also make sure the router is operational. You can try restarting the router; there is usually a dedicated button, but unplugging and plugging the device back in works too.

More: These are the best routers you can buy today

If you’re using cellular data, you might want to see if your data connection is on:

  1. Open the Settings app.
  2. Go into Network & internet.
  3. Select your SIM under SIMs.
  4. Toggle Mobile data on.
  5. If you’re outside your country or network coverage, also toggle Roaming on (this may incur extra charges).

Clear the cache and data

Cache is usually good, but data can get corrupted, especially once it gets older. It’s good to clean the app’s cache now and then. While you’re at it, it may also be worth deleting the app data, which will wipe all the settings and account info. You’ll have to log back into Disney Plus afterward.

Clear cache on Android:

  1. Open the Settings app.
  2. Go into Apps.
  3. Find the Disney Plus app under See all apps.
  4. Tap on Storage & cache.
  5. Hit Clear Cache.
  6. You can also select Clear storage for a clean start.

Clear the cache on Chrome for Windows:

  1. On your Windows computer, open Chrome.
  2. Click on the three-dot menu button in the top-right corner.
  3. Go into Settings.
  4. Select Privacy and security in the left-side column.
  5. Pick Clear browsing data.
  6. Check the boxes to select what you want to delete. I like clearing everything if there are serious issues.
  7. Select All time in the Time range.
  8. Hit Clear data.

Is the network blocking Disney Plus?

Ethernet vs Wi Fi stock photo 3 - Disney Plus not working
Edgar Cervantes / Android Authority

Are you using a public network or another person’s Wi-Fi? This could be the reason for Disney Plus not working. Sometimes there are network restrictions on certain types of content. For example, it’s common to see schools and libraries block streaming services. Or maybe the network’s administrator is running parental controls to ensure the kids don’t spend too much time watching addictive Disney films.

Talk to the network administrator to find out if any such restrictions exist. If so, the only solution is to ask if they are willing to lift these restrictions. Or switch to data usage, if you’re using a smartphone.

Try another device

Best Smartphones 2 End of Year 2021 - Disney Plus not working
Robert Triggs / Android Authority

Reports all over the internet seem to agree that Disney Plus likes some devices more than others. Disney Plus not working on a specific product might be due to many reasons, but temporarily switching to another device seems to do the trick for many users.

It might be your location

Disney Plus isn’t available everywhere! It is geo-restricted and will only play those fantastic films where supported. If you’re trying to watch a movie during your trip to an unsupported country, then that’s definitely why Disney Plus is not working.

Disney Plus has a page with all the supported countries, so check it out. If this affects you, your solution would be to wait until you’re back in a supported country. If you’ve ended up with the wrong language, learn how to change it in our guide.

Also, people often use VPNs for location and security reasons. Remember that geo-restricted services tend to dislike virtual private networks, and they often block users when they detect an active VPN connection. Make sure to turn off your if you’re using one, then try using Disney Plus again.


Next: These are the best video streaming services around

FAQs

The Disney Plus basic plan costs $7.99 a month or $79.99 a year. You can also get the Disney Bundles, which include Disney Plus, ESPN Plus, and Hulu for $13.99 with ads. You can remove the ads if you pay $19.99 a month.

Sadly, there is no official Disney Plus status page.

Disney Plus is available in North America, Latin America, Asia-Pacific, and Europe.

Disney Plus is available in most smart devices you can think of. Supported platforms include Android, iOS, web browsers, Windows, Android TV, Apple TV, Amazon Fire TV, Chromecast, PlayStation, Xbox, and more. Check out the complete list of Disney Plus-supported devices for more details.

How much data Disney Plus uses depends on the video quality you stream in. If you’re using a smartphone, you’ll use 2.5GB per hour when streaming in 1080p. HD will use 2GB per hour. You’ll only use 0.6GB per hour if you can handle SD. For more details, check out Disney’s own guide.

You can easily change your Disney Plus password from the account menu by clicking “change password” and following the prompts.

Don’t forget to come back and check out our list of the best Disney Plus movies once you have the service up and running again.

Still can’t figure out why Disney Plus isn’t working? Maybe it’s time to escalate your problem to Disney Plus. The streaming service has a help center, so seek additional help there. You can also find ways to chat or call an agent from there.