Google Pixel 9 problems and how to fix them

The Google Pixel 9 might now be in the shadow of its successor, but it’s still a fantastic Android phone, and the launch of a newer model will likely trigger some excellent deals on it. However, no device is flawless, and there have been some reports of specific Google Pixel 9 problems over the previous year. For the record, these shouldn’t be enough to put you off buying it — every smartphone has its issues, and the problems cropping up with the Pixel 9 series are both niche and fairly rare. Nevertheless, it’s good to know what to do if you experience them. Here are some common Google Pixel 9 problems and how to fix them!

Problem #1: Camera tilt issue

Some Pixel 9 Pro XL users reported a camera tilt issue when using the 5x telephoto lens, with the defect becoming noticeable during video recording. One owner shared their experience on Reddit soon after launch, noting a “disturbing tilt” while switching from 2x to 5x zoom. Other users responded, stating they’ve encountered similar problems, and it’s also been spotted on the ultrawide lens. While the issue doesn’t seem to affect every device and isn’t always consistent, its occurrence raises concerns.

Potential solutions:

• The fact that we and most others haven’t experienced it on the device suggests it’s software-related. Some users have also reported it to be intermittent. If you’ve experienced it just once, try restarting the camera app or rebooting the phone to see if it makes any difference.
• While we expected a software update from Google, the company never officially acknowledged the problem. However, that isn’t to say it wasn’t at least partially addressed in an update, especially as we’ve heard less about it over the last year. To check manually that you’re currently using the most up-to-date software, go to Settings > System > System update > Check for update. If there is an update available, download and install it to see if it fixes the problem.
• If nothing else works, it’s worth reaching out to Google Support. It might be that a small number of handsets are stuck with this issue, meaning Google will likely be willing to replace your device.

Problem #2: Inconsistent auto-brightness

One Pixel 9 Pro XL user reported experiencing inconsistent auto-brightness behavior after upgrading from an earlier Pixel model. According to one of the responses, the issue might stem from adaptive brightness data being restored from their previous phone, leading to suboptimal brightness levels on the new device. While the phone can relearn brightness preferences over time with manual adjustments, another Reddit user suggests resetting the adaptive brightness data for a fresh start.

Finding and resetting this setting is not straightforward, as it’s buried deep in the system settings. Google would do well to make this option more accessible.

Potential solutions:

• To perform the reset, go to Settings > Apps > See all apps. Search for Device Health Services and tap on it, then hit Storage and cache > Clear storage. Rather than clearing the app’s storage, you’ll be taken to the app settings. You’ll see the Reset adaptive brightness option, which you can tap to reset your phone’s adaptive brightness.

Problem #3: Wireless charging not working

Perhaps the biggest of the Google Pixel 9 problems that users have reported is related to wireless charging. While the Pixel 9 and Pixel 9 Pro seem to be less affected, the Pixel 9 XL appears to occasionally show inconsistent wireless charging, particularly with Google’s Pixel Stand. Reports on the Google support forum and Reddit mention that a charger may even recognize the device and then stop charging after a few seconds. The top response on Google’s site suggests that the matter has been escalated to the team.

Matters are even worse for the Pixel 9 Pro Fold, which Google has confirmed doesn’t support the Pixel Stand and Pixel Stand 2. The company blames the placement of the phone’s wireless charging coil, which, of course, it is responsible for. This coil placement inconsistency is most notable in the Pixel 9 Pro Fold, but it also isn’t uniform in the other Pixel 9 phones.

Potential solutions:

• As the coil placement inconsistency demonstrates, the wireless charging issue could be related to the phone’s placement on the charger. This is annoying for sure, but you can at least work out if this is the problem by trying the phone in slightly different positions on the charger.
• You can also check whether your wireless charger is supported and working correctly. Check the specifications, and try the phone on other Qi-certified wireless chargers if you get the opportunity, especially if you’re using the Pixel Stand.
• A bit like the camera tilt issue, Google acknowledged this problem early, but hasn’t made an official statement on whether a fix has been issued. Try updating, and if it doesn’t work, you could reach out to Google and see if a replacement device could be issued.
• On a related note, the Pixel 9 models don’t support Battery Share during wired charging. This isn’t a problem as such, but it’s different from previous Pixel handsets.

Problem #4: Touchscreen issues

This is another of those Google Pixel 9 XL problems, with some users reporting online that there are issues with the touchscreen. In particular, the handsets don’t always respond to touch input in the very corners of the display.

Like the camera tilt issue, this appears to be another sporadic problem that doesn’t impact all devices and isn’t even consistently inaccurate for afflicted users. That makes it one of the trickiest types of problems to diagnose and almost certainly a software issue.

Potential solutions:

• If you’re experiencing a touchscreen issue, check that there aren’t any factors external to the display that could be the cause, such as a screen protector. Some cheap or poorly applied screen protectors can lead to touchscreen issues.
• Try rebooting the device, as this seemed to temporarily fix the issue for some users. It isn’t a long-term solution, but it might offer temporary relief, as well as confirm that you’re not dealing with a hardware problem.
• If the touchscreen issue persists, it’s unlikely that there’s anything else you can do other than await a software fix from Google. Check for updates regularly, and contact Google support if the problem persists.

Problem #5: Overheating

There certainly aren’t widespread reports of overheating on the Pixel 9 series like some Pixel models have had in the past, but it’s not a settled issue. The smallest phone in the range might be more prone to heat issues than its siblings, as the Pixel 9 Pro and 9 Pro XL have a vapor chamber cooling system that the Pixel 9 lacks. That said, we found the Pixel 9 Pro got a little hot even under light use.

To be clear, all phones will get hotter if the CPU is working hard and the ambient air temperature is higher than normal. There aren’t enough reports of overheating issues with the Pixel 9 series to suggest it has a particular problem beyond that of a typical smartphone, so it doesn’t require a ‘fix’ as such. But there are steps you can take to avoid your Pixel 9 overheating.

Potential solutions:

• CPU-intensive apps like games and the camera app will naturally cause your phone to get at least a bit hotter. This shouldn’t be a concern unless the phone is getting really hot, but you can combat it by closing unused apps, avoiding direct sunlight, and reducing your screen brightness. These are general tips, more of which you can find in our guide to stopping your phone from overheating. That article relates to Samsung devices, but most of the tips also apply to the Pixel 9.
• It’s common for Google and other manufacturers to address any software issues that might be leading to overheating in software updates. If you feel your phone is getting unusually hot, make sure you have the latest updates installed.
• If your Pixel 9 is overheating without heavy usage and none of the tips in our guide help, there’s a small chance that your specific device may have a hardware defect. Reach out to Google to see if you’re owed a new phone.

Problem #6: Some AI features not functioning

As tempting as it might be to do, we’ve seen reports that some Pixel AI features apparently stop working as soon as you unlock your device’s bootloader. Features like Pixel Screenshots, Pixel Studio, Call Notes, and AI weather reports from the Pixel Weather app are said to lose functionality if you decide to go down this road. It’s frustrating, for sure, but at least it’s reversible.

Potential solutions:

• We don’t know of a reliable and all-encompassing fix that allows you to keep the device’s bootloader unlocked and enjoy these AI features. According to the reports, there are complicated workarounds for some of the features that involve installing various Magisk modules and spoofing the device fingerprint to a Pixel 9 series device. However, the only way to reliably and fully restore the functionality is to reverse the process by unrooting and locking the bootloader.

Problem #7: Fingerprint scanner glitch

A handful of Pixel owners reported a strange issue following the March 2025 update: the fingerprint scanner suddenly stopped working. The bug appears rare, but when it hits, the scanner vanishes entirely from your settings menu and refuses to respond. Pixel 9 devices seem the most likely to be impacted, though there have been scattered reports from Pixel 8 users too.

Potential solutions:

• The good news is that this one’s fairly easy to fix. Restarting won’t help, but powering your phone completely off and then turning it back on again should bring the fingerprint scanner back to life. Some people needed to repeat the cycle a couple of times before it stuck, but once it does, the issue doesn’t seem to reappear.
• If you still have trouble after trying that, it’s worth contacting Google Support for additional help.

Problem #8: Stuttering when recording zoomed video

Another quirk that popped up in the spring relates to video recording. Several Pixel 9 Pro and 9 Pro XL owners complained of stuttering or even screen tearing when filming at intermediate zoom levels, especially beyond 3x. Many say the problem only began after a software update, making it hard to know whether this is a real regression or just a coincidence.

Potential solutions:

• There’s no confirmed fix yet, and it doesn’t affect every phone. For now, the best workaround is to avoid filming at the zoom levels where the stutter appears most often.
• If video smoothness is important to you, try recording at standard focal lengths (1x, 2x, 5x) or with an external gimbal to help mask minor frame drops. Google may address the issue in a future update, so keep an eye out for system patches.
• If you’re still concerned, contact Google Support. It’s in their interest to keep you a satisfied customer.

Guides: How to factory reset, boot into Safe Mode, wipe cache partition on Pixel 9

How to boot into Safe Mode

• If the phone is on and responsive, press and hold the power button and then long-press the power off icon that appears. A pop-up message will give you the option to reboot the phone into Safe Mode.
• If the phone is off, press and hold the power button to turn it on. As soon as the Google logo appears, press the volume key and hold it until the animation ends. The phone should then boot into Safe Mode.
• To exit Safe Mode, press the power button and select Restart.

How to Factory Reset the Pixel 9

When the phone is on

• Go to Settings > System > Reset options.
• Select Erase all data (factory reset) and tap Reset phone.
• Hit Erase all data then follow the prompts to confirm, such as entering your lock-screen PIN or pattern.

When the phone is off or unresponsive

• Press and hold the power and volume down keys at the same time until Fastboot mode (triangle with an exclamation point) appears.
• Go to Recovery mode using the volume keys for navigation and tap the power button to select.
• Using the volume keys, go to factory data reset.
• Once the phone is reset, hit Reboot system now.

How to wipe the cache partition on the Pixel 9

• Follow the steps above to get to Recovery mode.
• When the Android robot screen appears, press and hold the Power button, then press the Volume up button once, and release both buttons. This will bring up the Recovery menu.
• In the Recovery menu, use the volume buttons to navigate to Wipe cache partition. Press the power button to select it.
• Use the Volume buttons to highlight Yes, and press the Power button to confirm.
• Once the cache partition is wiped, the recovery menu will return to the main screen. Select Reboot system now by pressing the power button.

Have you come across any Google Pixel 9 problems? Let us know in the comments below, and we’ll do our best to help!