The purple Galaxy Note 9.

  • Some Galaxy Note 9 models seem to freeze when using the camera app.
  • The issue seems to affect Snapdragon variants rather than Exynos models.
  • A Samsung forum moderator said an update is in the works, but there’s no timeline for its release.


The Samsung Galaxy Note 9 is the company’s most expensive mainstream flagship phone to date, coming in at $1000. But that price tag doesn’t mean the phone is immune to issues, as evidenced by the Note 9’s freezing woes.

According to SamMobile, users have noted freezing when taking pictures, as well as lag while recording videos. Oddly enough, this seems to only affect users of the Snapdragon variant (sold in the U.S., Korea, and a few other markets), while the Exynos variant used in the rest of the world doesn’t seem to suffer from these issues.

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Forum-goers have suggested that users clear the phone’s system partition cache, but this is a short-term solution. Fortunately, it seems like Samsung is aware of the issue and is working on a fix.

“Our specialists have given us the directive that an update is coming out to fix this issue specifically. However, due to us being unable to speculate on the release of future updates, I don’t have an exact date for when to expect this,” a Samsung moderator noted in the company forum.

Editor's Pick

Hopefully, this means the fix comes sooner rather than later, as the last thing a smartphone owner needs is for the camera to fail over the holiday season. Especially when the affected phone is the joint winner in our Best of Android 2018 camera category.

Samsung’s latest flagship packs a ton of features into its glass body, ranging from wireless charging and a Bluetooth-powered S-Pen to IP68 water/dust resistance and a headphone jack. Other noteworthy features include 128GB or 512GB of expandable storage, a 12MP+12MP telephoto camera setup, a class-leading OLED display, and a 4,000mAh battery.

Are you suffering from any Galaxy Note 9 camera issues? Let us know via the comments section.

NEXT: Samsung Galaxy S10 — All the rumors in one place

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