Search results for

All search results
Best daily deals

Affiliate links on Android Authority may earn us a commission. Learn more.

Samsung TV volume not working? Here's how you can try to fix it

Be careful if your volume is stuck abnormally high — you could damage your hearing.
By

Published onDecember 7, 2024

It’s hard to get any more basic than volume control when it comes to smart TV functions. Unless you’re deaf or hard of hearing, after all, you need to strike the right balance between clear audio and blowing out your eardrums. If volume control isn’t working on your Samsung TV, here’s what you can do to fix it.

QUICK ANSWER

If volume isn't working on a Samsung TV, there are a few things you can try to fix the issue. The simplest troubleshooting tips are to check the remote buttons, check the remote's battery, or to check if you're running audio to external speakers or headphones. If these fixes don't work, you'll have to dig deeper into the settings. Continue reading for more tips.

How to fix volume not working on a Samsung TV

Samsung TV Trackpad Remote for Smartphones (3 of 3)
C. Scott Brown / Android Authority

Some of these troubleshooting steps will seem obvious — in which case, they may be things you’ve already tried — but we’re including them here to be thorough, and there are some more advanced options in case the easy answers don’t work. So, without further ado:

  • Check if your remote’s volume buttons are stuck or broken. It could be that your volume buttons have fallen victim to wear and tear, a defect, or liquids seeping inside. The easiest way to test is by tapping on both volume buttons, followed by some of the other buttons on your remote. If the latter are still triggering responses, it could be a volume button issue. You’ll need to do your own repairs or find a replacement (more on that topic further down).
  • Check your remote’s batteries. Even if you inserted fresh ones recently, batteries can sometimes die prematurely or fall out of alignment with a remote’s contacts. Remember also that if you’re using rechargeables, the tradeoff is a shorter runtime than alkalines — you just don’t have to buy new ones every time they run dry. Try removing your existing batteries and reinserting them. If that doesn’t accomplish anything, try inserting a fresh set. You can buy some batteries here if you need to.
  • Try a different remote, on-TV controls, or the SmartThings app. This isn’t a solution per se, but if you can still adjust volume using one of the options above, that gives you a fallback and rules out any problems with the TV itself. In fact, you’ll need some sort of working controller for the following steps.
  • Check if you’re running audio to an external speaker or headphones. Are you using an external speaker? Maybe you connected your TV to your headphones and forgot. Check if you’re sending audio to any external source. Try wired first. Ensure the TV’s headset jack is disconnected, or turn on the speaker it connects to. If you use wireless headphones/speakers, go to Settings > All Settings > Sound > Sound Output > Bluetooth Speaker List. You can check which sound systems are connected wirelessly, and disconnect them.
  • Run a sound test on your TV. If your volume isn’t stuck dangerously high, navigate to Settings > Support > Self Diagnosis, then select Sound Test. This will identify any issues Samsung’s software can detect.
  • Reset your TV’s sound settings. Whether or not a test detects a problem, it can’t really hurt to reset sound settings. Go to Settings > All Settings > Sound > Expert Settings and choose Reset Sound. Confirm by selecting Reset. Before you go about customizing options again, check to see if volume control is back for broadcast TV and/or your favorite apps. That way, you’ll be able to gauge if it’s a particular setting that’s disrupting output.
  • If you’re using external audio gear, double-check its connection(s) and onboard volume. It’s entirely possible that there’s a technical glitch, or that a speaker’s onboard volume level is such that remote-based adjustments don’t make a (noticeable) difference. With some speakers it’s possible to accidentally mute them. You may need to experiment with volume settings, your cables, and/or software to get audio going.
  • Update your TV’s software. Navigate to Settings > Support > Software Update, then choose Update Now if new software is available. You may want to toggle Auto Update, too, if it isn’t already on. We can’t guarantee new software will solve your audio problems, but you should be updating regularly anyway to fix miscellaneous bugs and/or gain new features.
  • Reach out to Samsung support. By now, we’ve done everything we can to troubleshoot the TV ourselves. It’s time to get some professional help. You can reach out to Samsung by calling 1-800-SAMSUNG, or 1-800-726-7864. You can also contact Samsung through the official website.

FAQs

Most modern Samsung TV remotes use two AAA batteries.

Yes, Samsung Smart TVs support Bluetooth audio output. You can access these settings by going to Settings > All Settings > Sound > Sound Output > Bluetooth Speaker List.

You might like
    Follow