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'Samsung owes me $45,000 in trade-in credit' says ticked-off customer

We've had trade-in mishaps before, but nothing on this level.

Published onJuly 22, 2022

samsung galaxy logo closeup
Robert Triggs / Android Authority
  • A Samsung business customer says they are missing $45,000 in Samsung trade-in credits.
  • The credits stem from a supposed purchase of 125 Samsung Galaxy S22 Ultra devices.
  • The customer was allegedly able to partially recover some of the funds from their credit card company.

If you’ve ever traded in a smartphone before, you know it can be quite the hassle. Sometimes your trade-in device can get lost in the mail or face other issues. Sometimes the company can claim what you’re trading in isn’t up to snuff and refuse to pay out.

However, you likely have never faced anything quite like what a Reddit user says they’ve gone through (h/t SamMobile). According to the Redditor, they are owed a whopping $45,000 in Samsung trade-in credits for the purchase of 125 Samsung Galaxy S22 Ultra devices.

The user goes into a lot of detail about the background of this story. In a nutshell, the Redditor is a business owner who wanted to upgrade smartphones for 125 employees. They split the order into three transactions with two orders for 50 phones and then a third for 25 phones. In total, the user claims to have spent $141,435 for the 125 Galaxy S22 Ultras, which equates to $1,131.48 per phone.

See also: The best Samsung phones

For general consumers, Samsung would give instant credit for a smartphone trade-in. For business customers, though, Samsung requires an upfront payment for new devices. After that main transaction and the business sends in the old devices, Samsung then issues a refund for the trade-in credits.

However, the Redditor claims that Samsung failed to deliver the credits. In total, Samsung allegedly owes this company $45,593 in credit.

Since posting this rant, the Redditor says their credit card company had stepped in to help partially cover the missing funds. Even then, though, the business owner is still apparently owed over $35,000.

Time will tell if media coverage of this event forces Samsung to step in and fix the problem.

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