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Credit: Eric Zeman / Android Authority

Is your Chromebook having issues? There are simple ways to troubleshoot most problems, but sometimes Chrome OS data can get corrupted and turn your computer into an expensive paperweight. This is when the Chromebook Recovery Utility comes to the rescue to get your computer up and running again.

Buyer’s guide: What is a Chromebook, what can and can’t it do?


Try restarting or performing a factory data reset instead

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Using the Chromebook Recovery Utility can be a long, inconvenient process, so only use it if you must. The Chrome OS recovery tool is recommended only for the times the software is corrupted or you get a “Chrome OS is missing or damaged” error message.

If you can still use the computer and have a software issue we would recommend resetting your Chromebook to factory settings, instead. You can also simply turn the computer on and off to see if that fixes minor issues.

Related: How to update your Chromebook


Requirements for using the Chromebook Recovery Utility

MicroSD card slot for Chromebook Recovery Utility

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There are some things you will need. Here they are.

  • The Chromebook with the damaged operating system/software.
  • Another Chromebook. Alternatively, you can also use a Windows or Mac OS computer with Chrome installed. Download Chrome here.
  • A USB flash drive with at least 8GB of storage. You can also use an SD card if your Chromebook has an SD card slot. You will need to format it, so make sure you back up any important files you may have in the storage unit.

It’s also important to mention your Chromebook will be erased. If there is any way to do so, back up the files on the Chromebook that will be recovered. If you are trying to use the Chrome OS recovery tool you probably can’t use your computer at all, but it’s important to let you know what will happen during the process. Good thing most Chromebook data is stored in the cloud!

Also: The best USB flash drives | The best microSD cards


How to download Chrome OS Recovery Utility

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If you absolutely need to do this, you must first take care of the Chromebook Recovery Utility download. Let’s get right to it.

Turn on the working computer and follow these steps: 

  1. Launch the Chrome browser.
  2. Download and install the Chromebook Recovery Utility from the Chrome Web Store.
  3. Open the Chromebook Recovery Utility app.
  4. Click on Get Started.
  5. Pick either Select a model from a list or type the model number of the Chromebook you want to recover.
  6. Hit Continue.
  7. Insert the USB flash drive or SD card.
  8. Click on the drop-down menu and select the USB flash drive or SD card.
  9. Select Continue.
  10. Hit Create now.
  11. Remove the flash drive or SD card when the process is finished.

Next: The best cheap Chromebook deals around


How to use Chromebook Recovery Utility on a damaged Chromebook

Google Pixelbook Go Review front view open - Chromebook Recovery Utility

Credit: Eric Zeman / Android Authority

You now have a USB flash drive or SD card with everything needed to install Chrome OS on your damaged computer. Now it’s time to get the Chromebook with the damaged OS back up and running.

  1. Remove all USB accessories and other products from your damaged Chromebook.
  2. Make sure the computer is off.
  3. Enter Recovery Mode by pressing Esc + Refresh + Power buttons. Use Volume Up + Volume Down + Power buttons if you are using a tablet.
  4. You will get a message telling you the OS is missing and that you must insert a Chromebook Recovery Utility USB flash drive or SD card.
  5. Insert the USB drive or the SD card.
  6. Follow on-screen instructions.

You should be good to go now! The USB flash drive or SD card can be reused. Alternatively, it can be formatted and used as a regular storage device.

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