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[Video] Samsung explains Note 7 recall, US replacements coming September 21st
It’s going to be a while yet before Samsung clears up this ongoing Galaxy Note 7 fiasco. But in an attempt to clarify the situation to consumers, Samsung posted a message last night from the company’s America President & COO, Tim Baxter.
In the video, Baxter reiterates what the company has already told us about battery issues, and insists that consumers who haven’t yet returned their handset, which appears to be a lot of people, should do so immediately. Baxter declares that Samsung has received 130,000 Galaxy Note 7 smartphones for recall so far in the US. However, given that Samsung issued a recall for approximately 1 million handsets in the US, there are still an awful lot of consumers holding onto their devices for some reason.
Given that 92 incidents involving the Note 7 have been reported so far, a large number of consumers seem willing to leave themselves unnecessarily at risk. We don’t have a global figure for returns yet, but analysts believe that 2.5 million Galaxy Note 7 devices may have shipped out worldwide before the recall was announced.
There’s also good news for customers waiting on new Galaxy Note 7 stock to arrive before turning their potentially defective phone in. Baxter confirmed that safe Galaxy Note 7 handsets will arrive in the country no later than Wednesday 21st September. So, if you hand in your phone now you should receive a new one next week.
The company also states that it has brought in an unnamed third party lithium battery expert to affirm that the batteries going into these new units is safe to use. That might go some way to help repair the image of the Galaxy Note 7, but the damage to Samsung’s reputation has already been done.