The CPSC’s official recall page notes that roughly 1 million Galaxy Note 7 units sold prior to Thursday, September 15 are being recalled. All color variants of the Note 7 are being recalled from all wireless carriers, including Verizon, AT&T, T-Mobile, Sprint, US Cellular and even Best Buy.
Of those 1 million potentially dangerous phones sold to consumers, Samsung has received a total of 92 reports of batteries overheating, just in the United States alone. And of those 92 reports, 26 involved burns and 55 involved property damage, including fires in cars and a garage. Remember these 92 cases are in the U.S. only, so there are likely many more that have been reported globally.
This official, government-level recall comes on the heels of Samsung’s voluntary recall from a few weeks ago. Unfortunately Samsung’s initial recall wasn’t enough to get all Note 7s out of consumers’ hands, though, as reports of Note 7 overheating incidents have shown no sign of stopping.
If you still haven’t done anything about your Note 7, you should immediately stop using it and power it down. To determine if your Note 7 is being recalled (which it probably is), head to Samsung’s website and input your device’s IMEI number. You can also call Samsung at 844-365-6197.
Samsung has received a total of 92 reports of batteries overheating in the U.S. alone
If your device is getting recalled, contact your wireless carrier or retailer where you purchased your phone to receive a brand new Galaxy Note 7 with a different battery. You also have the option of getting a full refund or a new replacement device.
Once all Note 7 smartphones have been exchanged and approved by the CPSC, Samsung says new Note 7s will be available through carriers and retailers “no later than Wednesday, September 21.”
If you’d like more information on the official recall, head to the CPSC and Samsung source links attached below for the official documentation.