Edgar Cervantes / Android Authority

Snapchat is a fun way to keep in touch with friends and family, and if it’s not working, you could be left out of the loop. For those unfortunate occurrences when Snapchat isn’t working, we put together a list of ways to fix it. Follow the troubleshooting guide below, and you’ll be able to fix any Snapchat problems you might be having.

Editor’s note: Some of the instructions in this post were put together using a Pixel 4a running Android 11 and the Snapchat Android app version 11.44.0.37. With that in mind, some of the steps below may be a bit different depending on the device and the version of Snapchat you’re using.

Check if Snapchat is down

If Snapchat isn’t working for you, the first thing to consider is that it isn’t working for anyone. There are two places to check whether Snapchat is down. Down Detector is a site that tracks all kinds of services and whether or not they are down. Head to Down Detector’s Snapchat page, and it will tell you whether Snapchat is having issues or not. You can also check the Live Outage Map to see if the issue is restricted to specific regions.

The second option is the official Snapchat Twitter support account. It will always have the latest about any Snapchat outages and how long it might be until it’s back up and running, so follow it if you want to stay up to date.

Close and re-open Snapchat

If Snapchat is up, but it still isn’t working for you, close the app and re-open it. If the issues persist, try logging out of your account and logging back in. This will resync your local snaps with the server and may fix the problem. Additionally, uninstalling and re-installing the app sometimes works too.

Check for updates

snapchat not working
Edgar Cervantes / Android Authority

Running an old version of an app can often be OK, but it might also bring issues in some instances, especially when major changes are implemented to apps. It might be worth checking for updates. Open up the Google Play Store or App Store and check for any available updates. When you log back into Snapchat, any snaps you missed will be waiting for you.

Read also: How to update apps on the Google Play Store

Restart your phone

Like many tech problems, the simplest solution is to restart the device. When Snapchat isn’t working, the same logic applies. Reset your device, and it may instantly solve your Snapchat woes. If that doesn’t do the trick, move on to the next fix.

Check your internet connection

Ethernet vs Wi Fi stock photo 1 - Snapchat not working
Edgar Cervantes / Android Authority

If Snapchat or specific snaps aren’t loading, the problem may be your internet connection. A quick way to verify if this is the case would be to test any other app that uses the internet, or open your browser and try to open Google.com. If nothing else works, then your internet connection is likely the issue.

If you’re using data, try switching to Wi-Fi, and vice versa. You can also try moving closer to your router. Resetting the router may solve the issue, too, even if your internet works on other devices. For those of you using a VPN, you may need to disable it while you use Snapchat. Snapchat often stops working if it detects any third-party apps, including VPNs.

Read also: What to do if your phone won’t connect to Wi-Fi

Check app network permissions

If your internet connection is strong and works in other apps, Snapchat may not have the correct permissions to function. This is often the case when you get a black screen instead of the camera view, for example. Necessary permissions can include Phone, Location, Storage, and others. There is a simple way to check Snapchat’s permissions from inside the app.

How to edit permissions in Snapchat:

  1. Open Snapchat.
  2. Tap on your avatar icon to open your profile.
  3. Hit the Settings cog icon in the top-right corner.
  4. Tap Permissions.
  5. Missing permissions will say Tap to enable. This will open the system settings to adjust all permissions for the app.
  6. Go into Permissions and give Snapchat permission to use everything it needs to.

Clear Snapchat app cache

Most apps download media and other types of data onto your phone, and if those files are corrupted, it can cause Snapchat to stop working. Clearing out these files won’t make you lose any data or snaps, so there’s nothing to worry about.

How to clear Snapchat cache:

  1. Open Snapchat.
  2. Tap on your avatar icon to open your profile.
  3. Hit the Settings cog icon in the top-right corner.
  4. Select Clear Cache.
  5. Hit Continue.

Read also: Force stop and clear cache explained

What to do when snaps aren’t sending

snapchat not working
Edgar Cervantes / Android Authority

If you cannot send snaps to your friends even though your network is fine, there are a few options left. First, try restarting your phone as mentioned above. If that doesn’t work, try clearing the conversation. This will remove all Snaps sent and received, so any unopened Snaps will be lost.

How to clear a conversation in Snapchat:

  1. Open Snapchat.
  2. Tap on your avatar icon to open your profile.
  3. Hit the Settings cog icon in the top-right corner.
  4. Scroll down and tap Clear Conversation.
  5. Select the conversation to clear and confirm by hitting Clear.

If you’ve cleared the conversation and the snaps still aren’t working, your best option is to remove your friends and then re-add them. This will also delete any Snaps sent and received with that friend, but it may fix the issue.

How to remove a friend in Snapchat:

  1. Open Snapchat.
  2. Tap on your avatar icon to open your profile.
  3. Tap My Friends.
  4. Long press on the friend you want to remove.
  5. Select More.
  6. Tap on Remove Friend.
  7. Hit Remove.

That’s it for our guide on what to do when Snapchat isn’t working. If none of these solutions manage to fix the problem, all hope is not lost. You can contact Snapchat directly by clicking on the link below.