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Is Snapchat not working for you? Here's how you can try to fix it

Get your Snaps up and running in no time!
By
June 17, 2022
Edgar Cervantes / Android Authority

Snapchat is a fun way to keep in touch with friends and family; if it’s not working, you could be left out of the loop. For those unfortunate occurrences when Snapchat isn’t working, we’ve put together a list of ways to fix it. Follow the troubleshooting guide below, and you’ll be able to fix any Snapchat problems you might be having.

Also read: Android OS problems and how to fix them

Editor’s note: Some of the instructions in this post were put together using a Google Pixel 4a with 5G running Android 12 and the Snapchat Android app version 11.76.0.33. With that in mind, some of the steps below may be slightly different depending on the device and the version of Snapchat you’re using.

Check if Snapchat is down

If Snapchat isn’t working for you, the first thing to consider is that it might not be working for anyone. There are two places to check whether Snapchat is down. Down Detector is a site that tracks all kinds of services and whether or not they are down. Head to Down Detector’s Snapchat page, and it will tell you whether Snapchat is having issues or not. You can also check the Live Outage Map to see if the problem is restricted to specific regions.

The second option is the official Snapchat Twitter support account. It will always have the latest news about Snapchat outages and how long it might be until it’s back up and running, so follow it if you want to stay updated.

Close and re-open Snapchat

If Snapchat is up but still isn’t working for you, close the app and re-open it. If the issues persist, try logging out of your account and logging back in. This will resync your local snaps with the server and may fix the problem. Additionally, uninstalling and re-installing the app sometimes works too. And if you want to take this method a bit further, you can also try logging out of Snapchat and logging back in.

Check for updates

snapchat not working
Edgar Cervantes / Android Authority

Running an old version of an app is usually OK, but it might also bring issues in some instances, especially when significant changes are implemented to apps. It might be worth checking for updates. Open up the Google Play Store or App Store and check for available updates. When you log back into Snapchat, any missed snaps will be waiting for you.

How to check for app updates on Android:

  1. Open the Google Play Store.
  2. Search for Snapchat.
  3. Tap on the Snapchat app.
  4. You should see an Update option if there’s an available update. Tap on it.

While you’re at it, it might also help to have your phone’s software on its latest available update.

How to update your Android phone:

  1. Open the Settings app.
  2. Go into System.
  3. Select System update.
  4. Hit Check for update.
  5. Follow instructions to finalize the update.

Restart your phone

Like many tech problems, the simplest solution is to restart the device. When Snapchat isn’t working, the same logic applies. Reset your device, and it may instantly solve your Snapchat woes. Simply press and hold on to the Power button and tap Restart. If that doesn’t do the trick, move on to the next fix.

How to restart an Android phone:

  1. Press and hold on to the Power button.
  2. Select Restart.

Check your internet connection

Ethernet vs Wi Fi stock photo 1 - Snapchat not working
Edgar Cervantes / Android Authority

The problem may be your internet connection if Snapchat or specific snaps aren’t loading. A quick way to verify if this is the case would be to test any other app that uses the internet, or open your browser and try to open Google.com. If nothing else works, then your internet connection is likely the issue.

If you’re using data, try switching to Wi-Fi, and vice versa. You can also try moving closer to your router. Resetting the router may solve the issue, too, even if your internet works on other devices. For those using a VPN, you may need to disable it while you use Snapchat. Snapchat often stops working if it detects any third-party apps, including VPNs.

Additionally, if you’re using Wi-Fi, there is a chance the network administrator might be blocking certain services, such as Snapchat. This is often the case at schools, libraries, and other places where they would rather not let people use Wi-Fi for entertainment purposes. The only solution would be to ask the administrator to let you use said apps, or simply use data.

Read also: What to do if your phone won’t connect to Wi-Fi

Another common issue is that we often turn off mobile data by accident. Make sure you can access mobile data in the Settings.

How to turn on mobile data on Android:

  1. Open the Settings app.
  2. Go into Network & internet.
  3. Select SIMs.
  4. Toggle Mobile data on.

Check app network permissions

If your internet connection is strong and works in other apps, Snapchat may not have the correct permissions to function. For example, this is often the case when you get a black screen instead of the camera view. Necessary permissions can include Phone, Location, Storage, and others. There is a simple way to check Snapchat’s permissions within the app.

How to edit permissions in Snapchat:

  1. Open Snapchat.
  2. Tap on your avatar icon to open your profile.
  3. Hit the Settings cog icon in the top-right corner.
  4. Tap Permissions. It’s under the Privacy section.
  5. Missing permissions will say Tap to enable. This will open the system settings to adjust all permissions for the app.
  6. Go into Permissions and give Snapchat permission to use everything it needs to.

Clear Snapchat app cache

Most apps download media and other types of data onto your phone, and if those files are corrupted, it can cause Snapchat to stop working. Clearing out these files won’t make you lose any data or snaps, so there’s nothing to worry about.

How to clear Snapchat cache:

  1. Open Snapchat.
  2. Tap on your avatar icon to open your profile.
  3. Hit the Settings cog icon in the top-right corner.
  4. Select Clear Cache. It’s under Account Actions.
  5. Hit Continue.

Read also: Force stop and clear cache explained

What to do when snaps aren’t sending

snapchat not working
Edgar Cervantes / Android Authority

If you cannot send snaps to your friends even though your network is fine, there are a few options left. First, try restarting your phone as mentioned above. If that doesn’t work, try clearing the conversation. This will remove all Snaps sent and received, so any unopened Snaps will be lost.

How to clear a conversation on Snapchat:

  1. Open Snapchat.
  2. Tap on your avatar icon to open your profile.
  3. Hit the Settings cog icon in the top-right corner.
  4. Scroll down and tap Clear Conversation. It’s under Account Actions.
  5. Select the conversation to clear and confirm by hitting Clear.

If you’ve cleared the conversation and the snaps still aren’t working, your best option is to remove your friends and then re-add them. This will also delete any Snaps sent and received with that friend, but it may fix the issue.

How to remove a friend on Snapchat:

  1. Open Snapchat.
  2. Tap on your avatar icon to open your profile.
  3. Tap My Friends.
  4. Select Manage Friendship.
  5. Tap on Remove Friend.
  6. Hit Remove.

That’s it for our guide on what to do when Snapchat isn’t working. If none of these solutions fix the problem, all hope is not lost. You can contact Snapchat directly by clicking on the link below.