Wi-Fi connection problems are quite frustrating. Maybe it’s just me, but they normally happen at the worst possible time, when you need to check something online, write an important email, and so on. If you’re having problems connecting your Android smartphone to a Wi-Fi network, you’re not alone. This is a common problem that, unfortunately, a lot of users experience from time to time.

In this post, we’ll take a closer look at a few fixes that just might solve your connectivity issue and get you back online if your phone won’t connect to Wi-Fi. Let’s dive in.

Check connection settings

phone won't connect to Wi-Fi

The first step if your phone won’t connect to Wi-Fi is an obvious one: You should check to see if Wi-Fi on your Android device is turned on.

You might have forgotten to turn it on or have switched it off by mistake. It happens. Luckily for you, this is an easy fix. Just pull down the notification bar and check if the Wi-Fi icon is enabled. Alternatively, you can also open up the settings menu and check under Wireless and network (might be called differently on your device) to see if everything is as it should be.

The other setting you should check is the airplane mode. When turned on, it disables Wi-Fi, among other things, so you can’t connect to the internet. You can also find this setting in the Wireless and network menu or whatever it may be called on your device. If the airplane mode is off and Wi-Fi is on but you still don’t have a connection, you should move on to the second solution on this list.

Check router name and password when your phone won’t connect to Wi-Fi

The reason why you have a connection problem might be because you’re trying to connect to the wrong network. This can happen at times, especially if your neighbors have the same ISP and, therefore, similar network names in some cases. Make sure you check what your network is called by looking at the back or the bottom of your router. You’ll see a small sticker that contains the info you need.

If you have figured out that you were actually trying to connect to the right network, the next step is to double check the password. You’ll find this piece of information on the same sticker as the network name. Re-enter the password for the network you’re trying to connect to and see if it solves your problem. Just keep in mind that the password is case sensitive, which means you should enter it with uppercase and/or lowercase letters.

Reboot your router and smartphone

Paranoid Android quick look

It’s quite possible that the router is to blame for your connection problems, and not your smartphone. This happens all the time and is quite easy to fix in most cases. Just unplug the router from the power outlet and wait for at least 30 seconds before you plug it back in. After that, you’ll have to wait for a minute or two for the router to turn back on. Once it’s set up, just try to connect to the network again to see if things work as they should now.

If they don’t, you should also reboot your device. Sometimes, this can solve loads of different smartphone related problems and takes less than a minute to do. Just press and hold the power button, select the restart option, wait for the device to turn back on again, and then check to see if the connection problem still persists.

Forget the Wi-Fi network and reconnect

Forgetting the network and then reconnecting is the next solution that just might solve your problem. To do this, open up the settings menu, find the Wi-Fi option, and then select your network. A window will pop up on your screen with some info that also contains the “Forget” button. You can see what this looks like in the image above.

Tap on it and then just reconnect to the same network with your password. As already mentioned above, you’ll find it on a small sticker that’s located on the back or the bottom of your router. The password is case sensitive, which is something to keep in mind when entering it.

Perform a factory reset

phone won't connect to Wi-Fi

This is far from a great option, but if the fixes described above didn’t work, it’s definitely worth giving it a shot. Performing a factory reset will get rid of any software bugs on your device that might have caused your connection problems. It’s not hard to do and doesn’t take a whole lot of time. However, it will wipe all the data (images, apps, documents..) off your device, so make sure you back it up first. You can read up on how exactly to do that by clicking on the link below.

The easiest way to perform a factory reset is in the settings. Just open up the settings and find the “Back up and reset” menu, which might be called a bit differently on your device. Tap on it, select the factory reset option, and wipe the data off your device.

Once the smartphone turns back on, you’ll have to go through the setup process again, just like you did when using it for the first time. Once that’s done, turn on Wi-Fi, select your network, and try to connect by entering the password. Hopefully, everything works now and you’re able to connect to the internet without a problem.

Call the repair guy

PCClinic-Ashby

If none of the solutions described above worked, the problem isn’t quite as minor as hoped. It’s possible that there’s a hardware issue with either your smartphone or router.

The best thing to do is to try and connect at least one more device to the Wi-Fi network that’s causing you headaches. If it also can’t connect, there’s a good chance that something is wrong with your router. Unfortunately, this happens quite often but is luckily not that difficult to solve. Just call your ISP, explain the problem, and someone should come to your home to replace the broken router with a new one and set it up.

However, if other devices can connect to the network and only yours can’t, the problem might be with your smartphone. I said might because there are cases when some routers just won’t work with certain devices, which has happened to me recently. In this case, replacing the router with a different one should do the trick.

You could test this out by trying to connect your device to a different Wi-Fi network at your friend’s house or a restaurant, for example. If you can’t get a connection, it’s quite possible that your smartphone is the problem, which means you should get it repaired. If it’s still under warranty or if you have phone insurance, this shouldn’t be a major deal. Otherwise, you’ll just have to pay up to get it fixed, unless you want to rely on a mobile network for internet access.


These are some of the solutions that we hope will help you solve the Wi-Fi connection problems you’re experiencing when your phone won’t connect to Wi-Fi, so you can get back online and continue watching those cat videos you love so much. If you think we have missed any, do let us know in the comments. Also feel free to share which of the solutions listed above was the one that worked for you.

Mitja Rutnik
Mitja is a full-time member of the Android Authority writing team specializing in news, how-tos, features, and more. In addition to everything tech-related, he also loves basketball and is a self-proclaimed pizza expert.