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Wi-Fi not working on your phone? Try these fixes

Wi-Fi-related problems are common — and annoying. Here's how to fix them in just a few minutes.

Published onJanuary 22, 2024

Synology RT6600ax wifi router top down view
Dhruv Bhutani / Android Authority

Having Wi-Fi trouble on your iPhone or Android device? We certainly feel your pain. There are a number of things you can try out if your Wi-Fi is not working, none of which require any technical knowledge whatsoever. Each solution only takes a few minutes to complete, so you can get through this entire list in no time.


If your Android phone's Wi-Fi has stopped working, try reconnecting to your network and ensure you've entered the correct details. A quick toggle of airplane mode can also help as it resets your phone's modem. If those solutions don't work, we’ve also listed a few more fixes below, one of which should hopefully solve your smartphone Wi-Fi-related issues. Let’s get started.

Check your phone’s settings

pixel 6 pro quick settings airplane mode
Rita El Khoury / Android Authority

If your phone’s Wi-Fi stops working, the first thing to do is to check the most basic settings. First, make sure that you’ve switched on Wi-Fi on your device. Also check that you don’t have Airplane mode enabled, as that will prevent it from connecting to the web. These might seem like ultra-obvious things, but those are often the last things people think to check!

If these two things check out, the next step is to make sure you’re connected to the right router. Trying to connect to your neighbor’s network instead of yours is a common mistake, especially if they have similar names that consist of random letters and numbers. Also, make sure to double-check the password for your router. If you didn’t change it once the network was set up, you’ll find it on a sticker placed somewhere on your router.

Turn off Bluetooth if your Wi-Fi is not working

Bluetooth loves to interfere with Wi-Fi networks, mainly because both send signals over a 2.4GHz radio frequency. Sometimes Bluetooth cuts off access to the internet entirely, while in other cases it just slows down the speed significantly.

To solve the problem, switch your router to the 5GHz band.

This is easy to test out. Just turn off Bluetooth on your device if you have it on and see if it solves the problem. If it does, our recommendation is to switch your router from a 2.4GHz band to a 5GHz band — if it supports it — which should allow you to use Bluetooth on your device without it causing Wi-Fi-related problems. You can change this in the settings of your router.

Toggle airplane mode

Airplane mode on Android phone stock photo 2
Edgar Cervantes / Android Authority

If you see a grayed out Wi-Fi symbol in your iPhone or Android phone’s Settings app, chances are that you have Airplane mode switched on. Simply look for the option in your device’s quick settings and disable it.

Even if you didn’t have airplane mode switched on, it can be a good idea to enable it for a few seconds. Then, turn it off and see if it restores wireless connectivity.

Reboot your router and device

Synology RT6600ax rear of the router plugged in
Dhruv Bhutani / Android Authority

Rebooting is a simple fix that’s known to solve many tech-related problems. Start off by shutting down your router: unplug it from the wall and then wait a few minutes. Once you plug it back in, wait a minute or two for the device to set up. While you’re waiting, go ahead and reboot your phone, tablet, laptop, or any other device you’re using as well.

Once both your device and the router are back up and running, turn on Wi-Fi to see if this solved your problem. If it didn’t, it’s time to move on to the next step.

Wi-Fi not working on phone, but working on other devices

Phone on Laptop
Adam Birney / Android Authority

Is your phone the only device without a working Wi-Fi connection? That’s sometimes possible due to misconfigured settings or a rogue app. The good news is that there’s probably nothing wrong with the rest of your network or internet connection. But how do we fix it? First off, check if you can reach the internet via mobile data. If 4G or 5G doesn’t seem to work either, you’ll have to reset your entire device.

But if mobile data does work, we can try to fix your Wi-Fi problems with a simple settings reset. The process differs depending on your device and OS, but it’s mostly a matter of finding the Wi-Fi option in the settings and select your network. A window will then pop up on your screen with some info that also contains the “Forget” button. Tap the button and then reconnect to the same network with your password.

If you’re using an iPhone instead, follow these steps:

  1. Open the Settings app.
  2. Tap General, then scroll to the bottom and tap Reset.
  3. From the available options, select Reset Network Settings.
  4. Enter your iPhone passcode if prompted and wait for your iPhone to restart.
  5. Once restarted, open the Settings app once again and attempt connecting to the Wi-Fi network again.

Other solutions to try if your Wi-Fi is not working

If none of the fixes so far have worked, there are a few others you can try out. We’ve listed a few of the most common ones below:

  • Get closer: The reason why your Wi-Fi isn’t working might be because you’re too far away from the router. Grab your device and take it as close to the router as possible and then try to connect online.
  • Check for updates: In rare cases, your phone may have received a bad update that prevents it from working. If that’s the case, check to see if there’s a new patch that fixes this issue. Simply head to the Settings app and check for any new pending updates.
  • Perform a factory reset: This is far from the best option out there, but if nothing else works, a factory reset might do the job. It will delete all data from your device — including the software bugs that may be causing the connection problems — and restore everything back to its original settings via a factory reset. But before you go down this road, make sure to back up the data on your Android device.

Contact your Wi-Fi provider for help

Redmi Note 8 Pro review phone call
Kris Carlon / Android Authority
Did you try out all the fixes listed in this post but your Wi-Fi is still not working? If so, there’s a chance you’re going to have to call your provider. But before you do, try to figure out if the problem is with your device or router. Try connecting as many devices as possible to your Wi-Fi network. If none of them can get online, the problem is with the router or the network. But if only one of them can’t connect, it’s likely there’s something wrong with that specific device.

In the first case, give your Internet Service Provider (ISP) a call. They can check if there’s any work being done in your area that’s causing interference with the network, or if there is a problem with your router. If the router is to blame, your ISP will send someone over to replace it — this happened to me thrice in two years alone.

If your device or router is to blame for the Wi-Fi-related issues you’re having, you’re going to have to get it repaired. In this case, give the manufacturer a call if the device is still under warranty or the retailer if you opted for one of the extra insurance packages they like to offer. If both have already expired, you’ll have to look for a new one. Luckily, current-gen Wi-Fi 6 routers have dropped in price over the past few years so it won’t burn a hole in your pocket. Still, we recommend contacting your provider first as they may provide a replacement at no cost to you.

These are some of the most basic and common solutions for your Wi-Fi problems, although they aren’t the only ones. Did any of them solve your connection issues? Let us know which one in the comments!

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