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How to factory reset your Fitbit wearable

Is your Fitbit giving you trouble? Here is our step-by-step guide on how to factory reset any Fitbit wearable.
By
April 24, 2022

If your Fitbit is having issues, a restart can usually solve most of your problems. However, if the problem persists, it might be time for a factory reset. This will wipe all your stored data and return your Fitbit to its factory settings.

The trouble with Fitbit trackers and smartwatches is that most models have different factory reset methods, but we are here to help. Below you will find a step-by-step factory reset guide for every Fitbit wearable, from the good old original Fitbit Charge to the flagship Fitbit Sense.

Read more: The best Fitbit trackers and smartwatches you can buy

QUICK ANSWER

If you can reset your Fitbit to factory settings, you can usually find this option in the Settings app. If not, you may have to remove the device from your Fitbit account to clear your personal data.

JUMP TO KEY SECTIONS

How to factory reset your Fitbit

Fitbit Sense

A Fitbit Sense rests on a wooden fence.
Jimmy Westenberg / Android Authority

The factory reset procedure for the Fitbit Sense is similar to the Versa series. Here’s how to do it.

  • Swipe left on your Sense’s home screen until you find the Settings icon. It will be a little gear. Tap it to open it.
  • Scroll vertically until you come to the About option. Tap it.
  • Select the Factory Reset option.

Fitbit Versa series

fitbit versa 2 review display watch face 10

Factory resetting your Versa watch, whether you have the original model, the Versa 2, Versa 3, or Versa Lite, is pretty simple. The method is the same for all four smartwatches. Here is what you need to do.

  • Swipe left from your smartwatch home screen until you find the Settings icon (gear). Tap it.
  • Scroll down to find About.
  • Tap it and select Factory Reset.

However, if your watch is not responding, you will need to perform a hard reset.

  • On the original Fitbit Versa, hold all three buttons down for around 10 seconds until you see the Fitbit logo. Let go of the bottom right button but keep pressing the other two when that happens. A strong vibration should follow. This means a factory reset has been performed, and all of your data has been wiped.
  • The process is slightly different on the Versa 2, Versa 3, and Versa Lite since these smartwatches only have one button. Hold it down until the device reboots. When you see the Fitbit logo, release the button for a second or two and then hold it down again until you feel a long vibration indicating a factory reset.

Fitbit Charge 5 and Luxe

Fitbit Charge 5 Review Propped Up
C. Scott Brown / Android Authority

Fitbit’s two newest fitness trackers might not be from the same family, but they share the same factory reset method. Despite the different specs lists and screen sizes, the process is the same on the Charge 5 and the Luxe. Here’s how to factory reset the devices.

  • Swipe down from the home screen/clock display until you find the Settings app. Tap on the icon to open it.
  • Swipe up until you reach the Device Info menu. Tap to open it.
  • Once again, swipe up until you reach the Clear User Data option. Tap on it.
  • Finally, tap and hold the Hold 3 sec button to initiate the process.

Fitbit Charge 4

A users shows how to restart a Fitbit Charge 4.
Kaitlyn Cimino / Android Authority

The Charge 4 may not be the spring chicken it once was, but it remains a steller and affordable fitness tracker from Fitbit. Thankfully, resetting it is a breeze.

  • Open the Settings app.
  • Tap About.
  • Select Factory Reset or Clear User Data.

Fitbit Inspire 2

fitbit inspire 2 review fitness tracker display on table 1
Jimmy Westenberg / Android Authority

The Fitbit Inspire 2 has a pretty small screen, but you can still perform a factory reset directly through your device. Here is how to do that:

  • Open the Settings app.
  • Find and select Clear User Data.
  • When prompted, hold the screen for three seconds, then release it.
  • A vibration will indicate that the factory reset has been performed.

Fitbit Ace 3 and Ace 2

fitbit ace 3 red 1
Fitbit

The Fitbit Ace series are great kids’ fitness trackers. Thankfully, you can clear the two newer models in the lineup to factory settings. Here’s how to do it.

  • Connect the Fitbit Ace 2 to its charging cable and make sure it’s plugged in.
  • Open the Settings app and scroll until you find the Clear User Data option. It will not appear unless your Fitbit Ace 2 or Ace 3 is plugged in.
  • Tap it and press the screen for three seconds when prompted. The tracker will vibrate, indicating your child’s data has been wiped.

Other Fitbits

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Fitbit Charge 3

Do you own an older Fitbit smartwatch or tracker but are not ready to part with it? Here’s how to reset the more senior devices from the company’s stable.

  • Ace: The original Ace does not feature a factory reset method. Disconnect it from Fitbit to erase your user data.
  • Alta and Alta HR: You can’t factory reset these devices. However, you can erase user data by disconnecting them from your Fitbit account. Open the Fitbit app, then tap on the profile icon in the upper left corner. Under Devices, find your Fitbit Alta or Alta HR and select it. Tap the small trash can icon in the upper right corner to disconnect the tracker from your account. Your data will be erased.
  • Charge 3: Go to Settings > About > Factory Reset or Clear User Data.
  • Charge 2: This tracker cannot be factory reset. If you are having an issue, you can try a soft restart. This is performed by connecting your Charge 2 to its charging cable and simply pressing and holding the side button for about four seconds. It will vibrate and display the Fitbit logo once when it has restarted. If you still want to wipe your data, it’s as simple as disconnecting the device from your Fitbit account.
  • Charge and Charge HR: Resetting these two devices involves a lengthy process. Plug the charging cable into your device and then into a USB port. Press and hold your Charge’s button without letting go for two seconds. Disconnect the charging cable from your tracker and wait around ten seconds. Release the button and then press and hold it again. Watch your screen an ALT text followed by a white screen should flash. Let go of the button shortly and hold it down once again when they do. Wait for a vibration. When you feel it, remove your finger from the button for a second, then press and hold it again. You will see ERROR on your screen. Repeat the “let go and hold the button” step. Your Charge tracker should turn off. Turn it back on and plug in the charging cable. If the timer reads 0:00, your factory reset has been successful.
  • Ionic: Open the Settings app > About > Factory Reset or Clear User Data.
  • Inspire and Inspire HR: Factory reset both devices by opening the Settings app > Clear User Data > hold screen for three seconds, then release it. A vibration will indicate the reset was successful.
  • Zip: Find the battery door tool provided with your device. Open it and remove the Fitbit Zip’s battery. Wait around ten seconds before reinserting the battery into the tracker. Make sure you place it with the plus side facing up.

Most Fitbit fitness trackers and watches launched before 2016, like the Fitbit Flex, Surge, and Blaze, cannot be factory reset. Usually, your best troubleshooting option is a soft reset, i.e., a restart. You can achieve this on most older Fitbit wearables by following these steps.

  • Connect your Fitbit to its charging cable and make sure it’s plugged in and placed correctly.
  • Hold down the button for five to ten seconds. You will usually see the Fitbit logo appear, or the screen will flash. Release the button or buttons when it happens.
  • Disconnect the tracker from its charger and turn it back on if necessary.

On some trackers like the Fitbit Flex 2, you will need to locate and press the button on the charging cable itself once the tracker is connected. Press it a couple of times in quick succession until all of the lights on the tracker light up to restart it.

What about wiping your data? In most cases, you can reset older Fitbit trackers and watches by disconnecting them from your Fitbit account. You can follow the same steps we provided for the Alta and Alta HR trackers. None of your data will be transferred after the device is connected to a new account.

How to: Fix some of Fitbit’s most common issues and problems


This is our guide on how to factory reset your Fitbit wearable. Did we help you solve your problems? Let us know in the comments below.