It’s a new year, and that means time for a new you. Or at least it might be time for a new wireless provider. If you find yourself on the magenta network and seeking a way out, we have you covered. This is everything you need to know on how to cancel your T-Mobile service.
The Un-Carrier prides itself on not charging any Early Termination Fees, or ETFs. Will that translate to an easy cancellation experience? Let’s find out the steps you need to get out of wireless service as well as internet and TV.
How to cancel T-Mobile wireless service
T-Mobile’s wireless service is where most people start with the carrier, so it may be the first place you look when you want to break free. After all, some Sprint users find themselves on the magenta network without ever having signed up in the first place. Luckily for you, T-Mobile takes the no-contract structure very seriously. You’re only responsible for the remaining balance due on your phone, tablet, or other devices.
After you’ve wrapped up the costs associated with your devices, it’s time to make a phone call. Make sure that you have all of your account information close at hand and then dial 1-877-453-1304 to speak with a representative. You can also schedule a callback on T-Mobile’s website under the Support tab.
If you simply want to remove a line from your T-Mobile account, you’ll need a phone call for that as well. You can manage data add-ons and other additional features in the T-Mobile app. You can cancel T-Mobile’s prepaid service by removing AutoPay from your account and allowing the funds to expire, too.
Once you’re ready to set yourself free from T-Mobile, here are a few other top carriers to look into:
How to cancel T-Mobile internet service
T-Mobile offers internet service as well, and it’s as easy to manage as any other wireless plan. You won’t have any ETFs or contracts to worry about, but you may have to account for equipment rentals like a modem or router. Start the cancelation process by gathering your account information as well as any equipment that you’ll need to get rid of.
See also: The best internet providers in the US
Now, T-Mobile will once again ask you to schedule a callback to go through the entire process. Make sure not to miss the call when the customer service agent attempts to reach you or be ready to call them back at 1-877-453-1304. After you cancel your service and settle your last month of payments, make sure to drop your equipment off at a nearby T-Mobile store.
How to cancel TVision TV service
One last T-Mobile service you might be ready to rid yourself of is TVision. Unfortunately, T-Mobile recently revamped its TV structure, so it can be tricky to find many instructions online right now. If you had TVision Home as part of a double-play, then your service is already canceled. Support for that platform ended on December 30, 2020.
However, T-Mobile replaced TVision Home with TVision Live as a competitor to YouTube TV and other platforms. You had to opt back into the service while it remains a T-Mobile exclusive, but that doesn’t mean that you’re trapped.
The best we can tell, you’ll just have to follow the same steps as if you were canceling wireless or internet service. Grab your account information and head to the Support tab on T-Mobile’s website. You can schedule a callback from there or dial customer service yourself. You may spend some time waiting on hold, so be prepared for a prolonged process.