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How to cancel T-Mobile wireless or internet service
T-Mobile prides itself on “phone freedom.” It’s all about getting rid of contracts, offering value, and keeping things simple. Will that also translate to an easy cancellation process? Here is everything you need to know on how to cancel your T-Mobile service.
QUICK ANSWER
To cancel your T-Mobile wireless or internet service, you will have to call customer service. Dial 1-877-453-1304 to speak with a representative. Let them know you want to cancel your plan. You'll have to pay for the remainder of the billing period and will be charged for anything you own on devices on your last bill.
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How to cancel T-Mobile wireless service
T-Mobile’s wireless service is where most people start with the carrier, so it may be the first place you look when you want to break free. After all, some Sprint users have found themselves on the network without ever having signed up in the first place.
Luckily for you, T-Mobile takes the no-contract structure very seriously. Considering there will be no contractual obligations, you can simply cancel and T-Mobile will only charge you for the remainder of the billing cycle.
Of course, things aren’t that simple for everyone. After all, a large percentage of you get devices on payment plans, and you will be responsible for paying any device plan remaining balances. You can either proactively pay for the devices or simply cancel, and T-Mobile will bill you the total amount you owe on the last bill.
If you’ve decided it’s time to make a phone call, ensure you have all of your account information close at hand. Dial 1-877-453-1304 to speak with a representative. You can also schedule a callback on T-Mobile’s website under the Support tab.
If you want to remove a line from your T-Mobile account, you’ll need a phone call for that as well. You can manage data add-ons and other additional features in the T-Mobile app.
Cancelling prepaid lines is actually much easier. All you have to do is remove AutoPay from your account and allow funds to expire. T-Mobile will just cancel your line after some time without paying.
Once you’re ready to set yourself free from T-Mobile, here are a few other top carriers to look into:
How to cancel T-Mobile internet service
T-Mobile offers internet service, and it’s as easy to manage as any other wireless plan. You won’t have any ETFs or contracts to worry about, but you may have to account for equipment rentals like a modem or router. Start the cancelation process by gathering your account information and any equipment you’ll need to get rid of.
Now, T-Mobile will once again ask you to schedule a callback to go through the entire process. Make sure not to miss the call when the customer service agent attempts to reach you, or be ready to call them back at 1-877-453-1304. After you cancel your service and settle your last month of payments, make sure to drop your equipment off at a nearby T-Mobile store.
What happened to TVision TV service?
One last T-Mobile service you might have signed up for is TVision. T-Mobile made a big deal about its move from TVision Home to TVision Live around the end of 2020, but it doesn’t matter now. The carrier has already shut down its service in favor of YouTube TV — the very service that TVision sought to replace.
TVision said its farewells at the end of April 2021, so the service is well and truly gone by now.
FAQs
The best way to return your Home internet device is to give Customer Care a call. They can handle creating a shipping label or give you instructions to return your device at the nearest T-Mobile store.
Yes, if you bought a phone from T-Mobile, you will have to pay it off. If you’re using an unlocked phone you paid off or purchased outright, you won’t have to worry about it. There’s also a chance that your new carrier will help to pay off some fees.
Yes, at least it appears so. T-Mobile suffered a data breach in 2021 where over 40 million current and former customers had information stolen, suggesting that T-Mobile hangs onto at least some of your data after you leave.
No, at least not in the traditional sense. T-Mobile does not demand any early termination fees, though you may have to pay for restocking fees if you return a phone that is unpaid. Of course, you’ll also have to pay off any devices you owe.