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Google Nest cameras and doorbells are down for many people (Update: Fixed)

Users in Europe are reporting a "Device offline" error in the Google Home app when viewing the live feed.
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Published onJune 22, 2023

Google Nest Cam Wired Review Retail Box Contents
TL;DR
  • Google Nest Cam and Nest Doorbell users are facing an outage, with devices appearing as offline in the Google Home app.
  • Users in Europe appear to be primarily affected. Some users are able to view video recordings received through notifications.
  • Update: The issue has now been fixed.

Update, June 22, 2023 (03:12 AM ET): Users report that the issue is now fixed. Google Nest Cam and Nest Doorbell now work properly in the live feed. While we have yet to hear from Google, the company issued a statement to 9to5Google on the same:

A recent server update caused an issue in the EU that prevented some devices from connecting properly, and resulted in those devices losing connectivity for a short period of time. Most users have been restored, and we’re working quickly to fully resolve the issue.

Users do not have to do anything for the fix, as it is solved on Google’s end.


Original article, June 20, 2023 (08:18 AM ET): Google’s Nest Cam has become fairly popular among smart home owners as it made smart security cameras accessible to the masses under a reputed brand. The Google Nest Doorbell had a similar story, as it is the first completely wireless doorbell solution from Google, making it accessible for people who want to dip into the smart home ecosystem. However, if you use either of these products, there’s a chance they aren’t working well for the past few hours, and you may be confused about why that is so.

We’ve spotted several reports on Reddit and Twitter from users who are complaining that their Google Nest Cam cameras and Google Nest Doorbells are showing a “Device offline” error. Users are unable to view the feeds within the Google Home app, although some users have been able to receive notifications that contain recorded videos. Most of these complaints appear to be from users in Europe and UK.

The live view does not appear to be working on the home.google.com either, and you cannot undertake any actions either such as turn cameras on and off, wake up inactive cameras, or view the status of your cameras. The devices simply appear offline, even though the internet connection is just fine.

Frustratingly, neither restarting nor factory resetting the devices appears to be fixing the issues. And to make matters worse, the Nest Status page does not show any signs of an outage, leaving users scratching their heads about what the issue is.

Screenshot of Nest Status showing everything working well

We could not locate the cause of the outage. We’ve contacted Google for a comment and will update the article when we hear back from them.