Update, January 29 2020 (12:25AM ET): Google announced yesterday that the Android Twitter account would now offer tech support to Android users. The firm requires users to tag their query with the #AndroidHelp hashtag. Now, Google has confirmed more details about the initiative.
The company told Android Authority in an emailed response that #AndroidHelp tech support will be available globally, but only in English right now.
Google also confirmed that it won’t cover questions regarding specific devices or OEMs, so you’ll indeed need to contact your device manufacturer. In fact, the firm has already taken to linking Twitter users to a webpage containing the contact info of various OEMs.
Original article, January 28 2020 (1:10AM ET): The official Android account on Twitter is usually devoted to announcing new features, products, and initiatives. But Google is now offering Android tech support via the account as well.
Google announced the news on Twitter late yesterday (January 27), confirming that people need to tweet their question along with the #AndroidHelp hashtag to get a response.
— Android (@Android) January 27, 2020
A post on r/Android by an account called AndroidOSSupport says the tech support is devoted to general troubleshooting, security, identity and authentication, accessibility, and “many other Android features.”
Presumably the Android Twitter account won’t be able to help you with device-specific issues, such as a problem with the Samsung Experience skin or the Xiaomi camera app. So you should probably still keep in touch with your device manufacturer’s support handles.
It’s also interesting to note that the Android account hasn’t publicly responded to queries using this hashtag just yet. This could be a case of the account responding privately, but it could also suggest that this form of Android support is only available during US business hours.
Hopefully Google has a ton of staff manning the account, as there are literally billions of Android devices out there. And the last thing you want is to get tech support days or weeks after the issue pops up.
We’ve contacted Google for more information on the #AndroidHelp support initiative and will update the story when/if we get a response.