According to Reuters, citing a person with “direct knowledge” of the subject, Samsung has decided to retrieve all review units as it investigates the defects.
News of the pulled review units comes after several reviewers noted issues with the device. Two journalists reported broken main screens, with one noting that a part protruded through the display. Meanwhile, some other reviewers accidentally killed their Galaxy Fold screens by peeling off a layer on the main display, mistakenly assuming that it was a screen protector.
The latter cases could be chalked up to user error, and Samsung claimed the Galaxy Fold packaging specifically warns against peeling off this layer. Unfortunately, reviewers didn’t get this bit of packaging. But what about the other cases of broken screens?
“Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance,” Samsung noted in a press release this week. Meanwhile, Reuters reports that Samsung’s hinge-maker has conducted a review of the hinges and found no issues.
The Korean company has postponed the Galaxy Fold launch for an unspecified period of time, but said it would announce a new launch date in “the coming weeks.” In any event, we hope the company takes all the time it needs to ensure that it’s fixed any possible defects. After all, what’s the point of being first to market if consumers are buying a broken product?
Still intrigued by the device? Check it out on Samsung.com via the previous link.