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- The platform claims that the policy update does not affect private messages.
- Its latest statements, however, are confusing and contradictory to its policy terms.
“We want to be clear that the policy update does not affect the privacy of your messages with friends or family in any way. Instead, this update includes changes related to messaging a business on WhatsApp, which is optional, and provides further transparency about how we collect and use data,” WhatsApp writes in its updated FAQ section.
The Facebook-owned service has also published an infographic clarifying how it handles private messages. It claims that it cannot see messages exchanged between users or hear their calls. Facebook also doesn’t have access to this data. It further clarifies that it does not keep logs and doesn’t see your shared location, contacts, or group messages.
As for the information WhatsApp shares with Facebook companies, its FAQ section still states the following:
Notice how interaction with businesses is mentioned as an inclusion to all interactions, not as a standalone like the company is now claiming in its latest public messaging.
Also, saying something like “we cannot see your shared location and neither can Facebook” seems wrong on WhatsApp’s part as its policy clearly states “you cannot share your location with your contacts if you do not permit us (WhatsApp) to collect your location data from your device.” Besides, we’ve already seen how companies have many other ways of figuring out our exact location.