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Major Verizon outage has been resolved (Update)
- Verizon service was down for many users across the US on Wednesday.
- Downdetector collected tens of thousands of reports of Verizon service outages throughout the day.
- Verizon says service has been restored as of Wednesday night and that affected users are eligible for account credits.
Update, January 15, 2026 (9:55 AM ET): The outage has been resolved. A Verizon representative has provided Android Authority with the following statement:
“The outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network. For those affected, we will provide account credits. Details will be shared directly with customers. We sincerely apologize for the disruption.”
Our original article appears below, unedited.
Original article, January 14, 2026 (1:05 PM ET): Having trouble with your Verizon service? You’re not alone: service monitor Downdetector has been flooded with reports of problems with Verizon’s wireless coverage, with hundreds of thousands of users across the US reporting they’re seeing “SOS” in their status bar where their network reception indicator should be.
As brought to our attention by TechRadar, widespread issues with Verizon service began today around noon, Eastern time. Judging by the comments on Downdetector‘s Verizon page, issues are widespread across the country, with reports coming in from Washington to New Jersey and plenty of states in between.
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As of writing, Downdetector has amassed nearly 200,000 reports of Verizon service outages since issues began about an hour ago. Verizon’s own network status page appears to be down as well, and Downdetector commenters say that some other online Verizon services have been affected, too.
If you’re on Verizon and currently experiencing an outage, you won’t be able to make calls or texts to most numbers, but that SOS indicator in your status bar means that you should still have access to 911 if you need it.
A Verizon representative tells us that the carrier is “working to identify and solve the issue quickly.” The company has issued the same statement publicly on Twitter.
Android Authority is keeping an eye on the situation; we’ll update this story when we know more or when service is restored.
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