Search results for

All search results
Best daily deals

Affiliate links on Android Authority may earn us a commission. Learn more.

Venmo not working? Here are some possible fixes

There are a lot of potential points of failure, but a few common solutions.
By

Published onSeptember 15, 2023

Venmo tends to be relatively reliable, which is a good thing given that people depend on it for sending money, including daily business transactions. Like any app or online service, however, it’s not immune to problems. There may be a few tactics you can try if Venmo’s not working for you at the moment.

QUICK ANSWER

Many Venmo problems can be resolved by verifying account or transaction info and trying again. Some are due to infrastructure downtime or maintenance, in which case you'll have to contact Venmo support and/or wait things out. In rarer instances, you may be trespassing weekly usage rules or getting flagged for "suspicious" activity.

How to fix Venmo not working

We have to be clear here — Venmo can “break” in a few different ways, some of which may actually be your own doing. Accordingly we’ll address possible solutions by the thing that seems to be going haywire.

The Venmo app is crashing, looks strange, or isn’t loading features

Venmo app on phone 4

Most likely this is a software bug, although features being offline could also be a cause (more on that in a moment). Make sure you’re using the latest version of the Venmo app, and that you’ve fully updated Android or iOS. Regardless it may also be worth rebooting your phone, since that can clear up caches and processes that might be causing havoc.

Venmo says it’s undergoing maintenance or lost the connection with your bank

There’s not much you can do about maintenance, since the company needs to fix or upgrade its backend from time to time. If you get an alert, check out @VenmoSupport on X for status updates. As a rule we wouldn’t expect maintenance to last more than a few hours, after which you should be able to reconnect.

If you get a “we lost connection with your bank” pop-up, you may be prompted to update your bank information. It could already be accurate, however — sometimes it’s the bank that’s having technical issues, in which case things might be back to normal after waiting a few hours or even just a few minutes. It can’t hurt to doublecheck your bank details.

You’re getting a “something went wrong here” message

There could be a variety of possible explanations for this, including app or connection glitches, whether on your end or Venmo’s. Make sure you’ve got a solid Wi-Fi or cellular signal. If you do, try software updates and/or rebooting your phone.

If that doesn’t help, the answer could be that details in your Venmo profile or payment options are incorrect. Go over them. If you’re still getting the error, the problem is likely on Venmo’s end, in which case you should contact Venmo support.

You’re getting “payment declined,” “insufficient balance,” or “exceeds your weekly sending limit” errors

Both Venmo and your bank can reject transactions for reasons like low funds, suspicion of fraud, inaccurate payment info, or rules on transactions. Per week, unverified users can only send $299.99 per to others, or transfer $999.99 to their bank. Limits go up substantially after verification, but still exist. See our Venmo guide for more info. If your payment info is accurate, you may have to wait until the next weekly cycle.

Let’s back up a second, though, and talk about fraud. Transactions can be flagged if there’s a lot of them happening within a short space of time, or if you’re dealing with businesses that Venmo considers untrustworthy. You can’t use Venmo for gambling, weapons, pornography, or sex workers, or any form of non-alcoholic controlled substance, no matter whether it’s tobacco, narcotics, or prescription drugs.