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March update leaves some Galaxy Note 9 devices with broken displays
Over on Samsung’s community forum, users have been reporting screen discoloration, heating issues, and lower display resolutions. This includes a green and yellow tint across their displays, grainy black lines when their devices’ brightness auto adapts at lower levels, and screen resolutions that randomly drop after handsets overheat.
Neither rebooting nor factory resetting the devices seems to fix the issues. Some users have reported that this may fix their devices temporarily, but the problems always return in time.
Unfortunately, it doesn’t look like Samsung is being very helpful either. The company’s response so far has been to point the users toward a local service center. This would likely require users to pay out of pocket for a fix since many devices are out of warranty by now. This is also particularly difficult right now, given that many Samsung certified repair locations are closed due to the coronavirus pandemic. Plus, this issue is likely software related (it was introduced with a software update, after all), so there’s no telling if these issues can even be fixed at a service center.
Other than that, it doesn’t look like Samsung has an official fix lined up just yet. We hope to see the company roll out a patch to affected Galaxy Note 9 owners soon since the issues arose from the March security update and are not device owners’ faults.
Thanks Srikrishnan for the tip!