Search results for

All search results
Best daily deals

Affiliate links on Android Authority may earn us a commission. Learn more.

Some Pixel users report dead sensors after Android 10 update

It seems like downgrading to Android Pie is the only way to revive sensors on affected smartphones.

Published onSeptember 5, 2019

Some Google Pixel 3 XL users are reporting issues with Android 10.

The Google Pixel series is renowned for getting Android updates before virtually all other devices, but it seems like a few Pixel users are reporting a major issue after updating to Android 10.

Several Pixel users have reported dead sensors on the Google Issue Tracker, XDA forum, and the Pixel Phone Help forum. Affected features include the Active Edge functionality, auto-rotate, auto-brightness, double-tap to wake, and lift-to-wake.

Users are reporting the problem on the Pixel 3 XL, but at least one user has reported the issue on their first-generation Google Pixel.

“When I make a phone call, the screen goes dark and no swiping or pressing of the power button brings the screen back on. If the call goes to voicemail, you can’s see the dial pad to respond to prompts,” reads an excerpt of the Pixel user’s complaint.

Android 10 rewind: Throwback look at privacy features pre-Android 11
Sample Shot on Nikon D610

The issue seems to affect the devices regardless of whether users updated via OTA or flashed to Android 10. This suggests that the problem might not be related to a specific installation process.

According to affected users, downgrading to Android Pie is one of the few ways to get the sensors working again. The issue doesn’t seem to be widespread right now, but you might want to think about holding off on the update until Google issues any response to the matter.

Have you experienced this issue or any other gremlins after updating to Android 10? Let us know below!

Thanks to Android Authority reader Fronc for alerting us to the issue!