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Peacock not working? Try these 6 solutions

Return to binging your favorite shows with these quick fixes.
By
December 15, 2022

Peacock TV is an excellent streaming app with plenty of content that is sure to tickle your nostalgia bone. You can also access plenty of content for free, although you’ll need a premium subscription for unlimited access. Peacock also comes with live TV channels and supports almost every platform. However, like any app, users might face problems while using Peacock. Here are some general troubleshooting steps you can try if Peacock TV is not working.

See also: Here are the 23 best TV shows to stream on Peacock


Turn the TV or device off and on again

Peacock selection
Adam Birney / Android Authority

The most common way to fix Peacock not working is to turn the device off and on again, regardless of which platform you’re using. If you’re watching Peacock on a smart TV, turn it off, pull the plug for the electrical outlet, and wait 60 seconds before plugging it back in again.

With streaming devices like Roku, Chromecast, Fire Stick, or Apple TV, you can restart them without unplugging the TV. On an Amazon Fire Stick, go to Settings > Device > Restart and wait for the device to reboot. On Roku, go to Settings > System > System Restart and select Restart.

On a Chromecast with Google TV, go to your profile at the top right corner, Settings (gear icon) > System > Restart, and click Restart. With the older Chromecast, you need to unplug the device from the power source (not just the HDMI port). Leave the device unplugged for at least a minute for it to reboot before you plug it back in again. You can also use the Google Home app. Open the app, long press on the connected Chromecast tile, and tap Settings (gear icon) > More settings (three vertical dots icon) > Reboot.

There are a few ways you can restart an Apple TV. Hold the back and TV buttons on the remote simultaneously until the status light on the Apple TV blinks rapidly. If you have a 1st generation Siri remote, you will have to press hold the Menu and TV buttons instead. You can also simply disconnect the Apple TV from the power outlet and plug it back in after at least five seconds. Another way to reboot the device is to go to Settings > System > Restart.

If you watch Peacock on your browser, restart your PC by going to Start (Windows logo) > Power (power button icon) > Restart (on Windows) or by going to the Apple menu and clicking Restart (on a Mac).


Check your Internet connection

Peacock stock photo 1
Edgar Cervantes / Android Authority

Like any streaming service, Peacock requires an active Internet connection to work. You might be facing network connectivity problems if movies and TV shows fail to load, there’s a lot of buffering, or the video quality is exceptionally poor. Ensure that your Wi-Fi or cellular data is working by testing it using other devices and apps, and check out our guide on what to do if the Wi-Fi isn’t working to fix any problems.

Run a speed test to ensure your Wi-Fi or cellular data speeds are as expected. Peacock recommends minimum data speeds of at least 3Mbps for HD content and 8Mbps for high-quality live TV and 4K content (only available to Premium and Premium Plus subscribers). Remember that there might be network stability issues if you’re watching Peacock on the go using a mobile device with cellular data.


See if Peacock is down

Peacock stock photo 5
Edgar Cervantes / Android Authority

Peacock TV not working might have nothing to do with your device or Internet connectivity. The service hasn’t suffered from any significant service outages recently, but there’s always a possibility. Check if Peacock is down by going to sites like Down Detector to see if other users are also complaining about service issues. The Peacock TV Care Twitter page is an excellent way to report problems directly to Peacock and get help to fix any issues. The customer service team on Twitter is available from 9 AM to 1 AM (EST) every day.


“Reached simultaneous streams limit” error

Peacock stock photo 3
Edgar Cervantes / Android Authority

Peacock lets you sign in to as many devices as you want and lets you create up to six profiles. But you can only have three simultaneous streams. If three concurrent streams are already running, you will need to close one to watch content on another device. Peacock says that you might have to wait ten minutes after ending a stream for the slot to be open on another device.

Even if you might not have three active streams running, the system might still show you the “reached simultaneous streams limit” error. This happens, particularly if the app or browser crashes while you are watching content. Peacock might still count the stream from before the crash as active even if you restart the app. You will have to wait up to ten minutes for the slot to be available.


Downloading content for offline viewing is not working on Peacock

Peacock stock photo 2
Edgar Cervantes / Android Authority

Peacock lets you download movies and TV shows, but many restrictions might make it seem like the service isn’t working. Only Premium Plus subscribers can download content, and the option is only available on supported smartphones and tablets. This includes any device running Android 6.0 or newer and iOS 14 and above.

You can download shows and movies, but only up to 25 total pieces of content across all your devices. Remember that not every show or movie is eligible for download. And those that are can only be downloaded twice on a single account. Peacock will block a third attempted download.

Any content you’ve downloaded and started watching will automatically be removed in 48 hours. If you haven’t started watching it, it will be available for 30 days in the Downloads section. However, videos that are removed from the platform will get deleted even if the 30 days aren’t over. Finally, logging out of your account or uninstalling the app will remove any downloaded content.


General troubleshooting: Clear the app cache, restart the device, and uninstall and reinstall the app

Peacock stock photo 8
Edgar Cervantes / Android Authority

You can try standard troubleshooting steps to fix the Peacock app not working on mobile devices, smart TVs, and streaming devices. Check out our guides on how to clear the cache on Android and other platforms like iOS, Windows, and macOS. If you watch Peacock on a computer using a web browser, you can also try clearing the cache and cookies on Firefox or Google Chrome to fix any streaming problems.

Remember that if you Clear storage, you will be logged out of your account and lose any downloaded files. If clearing the cache doesn’t work, you can try uninstalling and reinstalling the app on the device.


See also: How to delete your Peacock account