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OnePlus wants to improve customer service by hearing what you have to say
Customer support is one of those things that helps make or break a young company, particularly one as young as OnePlus, which is known for its less-than-stellar customer service. It seems like OnePlus knows that, too, since the company announced it will hold an open forum to listen to your concerns.
Dubbed the Open Ears Forum, the get-together gives folks the opportunity to directly talk to members of OnePlus’ senior leadership team to air their feedback and suggestions:
We want to discuss the steps that we have taken to improve our service so far and work out how we can make further improvements in the future. We are continuously working to improve, but we want your input to guide us along the way.
There are a few things to keep in mind, the first being that the Open Ears Forum will be held in London in late September. Likely because of the location, the open forum will be an English-speaking event, so it might be best to attend only if you speak fluent English. Finally, anyone that applies and lives anywhere in Europe and gets accepted for the open forum will have their travel and a night at a hotel paid for by OnePlus.
Speaking of which, applications for the Open Ears Forum are, well, open until August 27. If you live in Europe and want to talk to OnePlus in a constructive manner about its customer service, make your way to the source link below. While you’re at it, lets us know in the comments what you think of OnePlus’ customer support and what the company can do to improve it.