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OnePlus 7 Pro spontaneous shutdown problem: What's happening and what to do

The problem causes the device to turn off spontaneously. It then appears like it won't turn back on using normal means.

Published onAugust 19, 2019

OnePlus 7 Pro back of phone at angle (2)

Over the past few months, users online have been reporting a concerning OnePlus 7 Pro shutdown problem in which the device spontaneously powers down (or simply has a black screen). Once it does this, there doesn’t appear to be an obvious way to get it back on again.

The problem only appears to be affecting a small number of users but has been a consistent issue since the device launched in May. You can check several Reddit threads (such as this one or this one) to glean more information.

We reached out to OnePlus to find out more about the problem and what users should do to address it, but have not yet heard back. In the meantime, we will do our best to summarize what’s happening and what you can do if the OnePlus 7 Pro shutdown issue happens on your device.

OnePlus 7 Pro shutdown issue: What’s happening?

A hand holding a OnePlus 7 Pro so that you can see the back, which is the Nebula Blue color.

In most reported cases, the device completely shuts down and pressing the power button — or even holding down the power button for a while — doesn’t turn it back on again. When this happens, some users try different ways of getting it back on. Some leave it attached to a charger overnight, some try to charge it using non-OEM cables/wall adapters, and some try various button combinations.

The shutdown problem is quite simple: the device spontaneously powers off and won't power on again through normal means.

Some users have returned the device either directly to OnePlus or to the third-party merchant from which they bought it. Even after this though, a select few users have seen the same problem affect the replacement device.

The OnePlus 7 Pro shutdown issue appears to be software related. As such, it should be easy enough to fix in a software patch. However, OnePlus hasn’t officially acknowledged the problem so we have no idea when that fix is coming.

What can you do if it happens to your phone?

OnePlus 7 Pro notification shade

Luckily, there appears to be a fairly simple way to get your OnePlus 7 Pro back on if you experience a spontaneous shutdown.

If you have the OnePlus 7 Pro shutdown problem, simply hold down the power button and the volume up button at the same time for 10 to 15 seconds. After doing so, the device should power back on as normal with all your settings and data intact.

Should the problem occur again in the future, just repeat the power button/volume up button solution each time.

Holding down the power button and the volume up button for 10 to 15 seconds usually powers the device back on.

Unfortunately, there doesn’t appear to be a rock-solid way of preventing the OnePlus 7 Pro shutdown problem from happening at all. For what it’s worth, a few users have reported that scheduling automatic shutdowns and restarts has stopped the problem for them. To schedule an auto-shutdown, simply head to  Settings > Utilities > Scheduled power on/off. You can then set a time for the device to power off as well as a time to power back on. We would suggest this to happen while you are asleep (it will not affect your alarms).

Hopefully, OnePlus will acknowledge and address this issue in the near future. We did find one user who communicated with a OnePlus support rep who said that the problem will have a software fix by the end of August 2019.

Have you had this problem happen on your OnePlus 7 Pro? Let us know about it in the comments.

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