Samsung seems to be making a good progress in its effort to snuff out the wildfire (no pun intended) caused by the faulty battery of the Galaxy Note 7.
Nearly 500,000 recalled Note 7 handsets have been exchanged in the United States, a significant spike from fewer than 200,000 devices returned a week ago, though it pales in comparison to the 70 percent return rate in Canada.
More specifically, Samsung says 90 percent of those who returned their Galaxy Note 7 opted to swap out their device for a new Note 7, disproving earlier rumors that Note 7 owners were claiming for a refund instead of a replacement. Samsung announced earlier this week the arrival of 500,000 brand new Note 7s in the U.S., which were slated to replace the recalled Note 7 phones.
But the process of exchanging the faulty Galaxy Note 7 devices has never been easy for the owners who had to deal with Samsung and the carriers. The fiasco prompted regulator U.S. Consumer Product Safety Commission to step in and assist in the recall.
While the recall proceeded as planned, lawsuits have been filed and restrictions put in place to ban the use of Note 7 in specific places.
Samsung’s latest milestone in the recall process, however, does not dispel the bad news that has accumulated over the past weeks, as more untoward incidents are expected to occur until all of the 1 million recalled devices are returned.
If you’re a Note 7 owner and have exchanged the handset for a new device, what troubles have you encountered in the process? Share us your experience.