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7 common problems with the Motorola Droid Turbo and how to fix them

We take a look at some of the common problems faced by Motorola Droid Turbo users, and offer potential solutions on how to fix them

Published onMarch 20, 2015

The Motorola Droid Turbo, a device exclusively available from Verizon, takes everything you may love about the Moto X, and pushes it to a whole other level. With a higher resolution display, better camera, a larger battery, and a more powerful processor, it’s no wonder that consumers have been looking forward to the latest addition to the Droid line. That said, just like any other smartphone available today, this device is not without its issues. Today, we will be focusing on some of the most common problems that Droid Turbo users have been experiencing, while providing some possible solutions on how to fix them.

Disclaimer: Not every user of the Droid Turbo will face these issues, and it is quite likely that you won’t come across any of the problems listed below.

Problem #1 – Data leakage issues

motorola droid turbo verizon 7

A number of Droid Turbo users have commented that their phones seem to be eating up data, or using data faster than they thought possible. In some cases, the phone shows that a certain amount of data has been used, while Verizon indicates a different amount entirely.

Potential Solutions:

  • Go to Settings- Wi-Fi then tap the menu option. Go to Advanced and check that Wi-Fi is set to be kept on during sleep “Always”, and turn off mobile data.
  • Look at the different applications on the device and try to find out which one is using the most data. Google Maps can utilize a lot of data if it is accidentally left open.
  • It is stated that the data level recorded by the device may be different from what the carrier bills, but be sure to contact Verizon to clear things up if there is a large discrepancy.

Problem #2 – Bluetooth sound problems

motorola Droid turbo verizon

Some users have suggested that when they go for a walk or run with their Droid Turbo, they struggle with choppy sound that cuts in and out. This only seems to be a problem when the phone is in motion.

Potential Solutions:

  • Turn off all Moto Active settings
  • Even if you are outdoors with no Wi-Fi connection, make sure that it is turned off so the device is not continuously searching for a signal. If there is a Wi-Fi connection, switch the band on the device from 2.4 GHz to 5 GHz.

Problem #3 – Voice command doesn’t work


A number of users have experienced issues when trying to use the voice command to call someone on their phone. Often, this problem occurs when attempting to use Bluetooth and results in a “Didn’t catch that” response.

Potential Solutions:

  • Try switching to a different voice command application, such as Cyberon
  • Create nicknames for names that do not register properly. In People edit the contact by tapping add another field choose nickname.
  • Use the launch phrase for Moto Voice, followed by the dialing command, without using Bluetooth.

Problem #4 – Low Volume

motorola Droid turbo verizon

Users of the Droid Turbo have found that the volume appears to be incredibly low when making and receiving calls. Playing music and videos generally works okay, but even at max volume, calls sound quiet.

Potential Solutions:

  • Hold the volume all the way down to low, and then raise it back up.
  • Go to Settings – Sound Settings – Audio Effects and turn of the equalizer for the phone speaker.
  • Turn off Audio effects and “Voice Privacy.”
  • Try using the Slider Widget application to gain better control over all available volumes. Some are automatically turned off by default.

Problem #5 – Erratic Battery Stats


A number of Droid Turbo users have reported erratic readings on their battery stats, from readings of 100% for hours, to suddenly dropped percentages and more. Some people have commented that when they attach their phone to the turbo charger, it immediately reads at a 100% charge.

Potential Solutions:

  • Save all important data and perform a hard reset.
  • Drain the battery, then leave it plugged into the turbo charger for a couple of hours, before turning it back on. Do this twice.
  • Turn the phone off and charge it with the turbo charger overnight. This should re-calibrate the battery meter.
  • Try using an application such as Advanced Battery Calibrator to reset the battery file.

Problem #6 – Issues with restart

motorola droid turbo verizon 1

Sometimes, the Droid Turbo thinks it’s upgrading every time a user attempts to turn the phone off and back on. This means that it takes a long time to start the device back up, as it is constantly re-optimizing all applications.

Potential Solutions:

  • If you switched to ART runtime, return to Dalvik.
  • Try booting into Recovery mode and clearing the cache partition
  • Backup any important data and perform a factory reset.

Problem #7 – Difficulty connecting to Wi-Fi

motorola Droid turbo verizon

Wi-Fi connectivity issues are a common problem with smartphones today. Many Droid Turbo users have complained that they struggle to maintain a Wi-Fi connection, even when in a particularly good connectivity area.

Potential Solutions:

  • Go to Settings – Wi-Fi and ensure that Wi-Fi is set to stay on during sleep mode.
  • Ensure all firmware is updated. On both the router and the phone.
  • Make sure the phone is updated through Settings – About Phone – Software Updates.
  • Make sure the MAC address for the phone can be recognized by the router.
  • Factory reset the phone.

So those were some of the most common issues that users have been experiencing with the Droid Turbo. If you’ve experienced any different issues, or had success with some of the solutions that we’ve offered, be sure to let us know in the comments section below.. We’ll be doing our best to keep this list updated in the future.

SEE ALSO: Motorola Droid Turbo Review | Motorola Droid Turbo cases

Here are the guides on how to factory reset the Droid Turbo, and how to clear the cache partition.

Factory reset:

  • From your home screen, tap Apps – Settings
  • In Personal, tap Backup & Reset
  • If you want to check whether an issue is caused by an application, uncheck the box marked “Automatic Restore”
  • Select Reset phone
  • Enter the passcode or pattern.
  • Select “Erase Everything”
  • The device should reboot

Clear the Cache Partition:

  • Turn the phone off and press the volume down key for three seconds, followed by the power key, then release.
  • The device should display “Boot options”. Use the volume down key to move to “Recovery” and tap volume up to select.
  • You should see the Android logo with a red exclamation mark.
  • Hold the volume up key for fifteen seconds, then tap and release the power key.
  • Use the Volume down key to move to “wipe cache partition” and the power key to choose this option.
  • The device should reboot automatically and start the power-up sequence.
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