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Update is wreaking havoc with Surface Duo devices (Update: Microsoft statement)
- Surface Duo 1 and 2 owners are reporting random reboots after the May 2023 security update.
- Microsoft is aware of the problem and “looking into it.”
Update, May 31, 2023 (02:51 PM ET): Microsoft sent Android Authority a statement on the matter described in the original article below. Here is that statement in full:
Microsoft is aware and is looking into it. For additional information please refer to our Microsoft’s Q&A community page: Surface Duo 2 – permanent reboots after Update May 30 2023 – Microsoft Community
According to the thread referenced in the statement, Microsoft is still “actively investigating” the problem. However, there is no clarity on what is actually happening nor how soon a fix might land.
Original article, May 31, 2023 (05:51 AM ET): Microsoft’s Surface Duo and Surface Duo 2 launched with a variety of bugs, although the company issued a stream of updates in the following months to address these issues.
Unfortunately, Redditors report that the May 2023 security patch is causing random reboots on the Surface Duo and Surface Duo 2.
The ensuing reboot screen also apparently asks users whether they’d like to try booting up again or factory resetting their device. But some users report that choosing the former option works just fine.
Either way, we’d advise you to hold off on installing this update for now if you haven’t grabbed it yet. This is clearly a serious issue and we hope the company issues a bug-fixing update soon.
We’ve asked Microsoft about the issue and a timeline for a fix and will update the article if/when the company gets back to us.