The LG G5’s modular design was certainly an interesting and initially promising idea, but it is looking like it hasn’t left the company with much time for quality control. Customer complaints keep popping up, putting the handset under fire for everything from software issues to broken modules and poor battery life.
A seemingly growing number of users on Reddit and those taking to social media are reporting a wide range of problems with the phone. These include broken power buttons, boot-loops, malfunctioning Cam Plus modules, gaps in the chassis, poor GPS connectivity, and battery drain issues.
“I’m now on my fourth cam plus module and my third G5 … The first three cam plus modules just refused to even function, and my first two G5’s could barely manage 3 hours of SOT” – Bloodyfinger, Reddit
What appears to be particularly frustrating for customers though is that, rather than being one-offs, these problems keep reoccurring with their replacements handsets too. Some users have reportedly gone through three or more LG Cam Plus modules, and one customers claims to have exchanged as many as six busted LG G5’s through the warranty scheme, each for a different fault. LG has been quick to replace smartphones that aren’t up to scratch free of charge, as customers would rightfully expect.
Worryingly for LG, this isn’t the first of its flagship smartphones to have run into rather large issues. Earlier in the year, LG acknowledged a long running hardware fault with its G4 flagship that resulted in users being caught in a boot loop, but only after customers started up a petition. There seems to be something odd going on over at LG quality control recently, which will hopefully be remedied in time for the V20’s launch.
There’s been no official word from LG on the wide range of reported issues with the G5, and it’s clearly quite difficult to tell just how widespread these sort of problems are. Have you been having any problems with your LG G5, or is it humming along just fine?