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International roaming is down for US carriers (Update 2: Resolution and credit)

You might want to buy a local SIM or use an eSIM service for now.
By

Published onJune 30, 2024

Stock photo of major US carriers Verizon Wireless, AT&T, and T Mobile (8)
Edgar Cervantes / Android Authority
TL;DR
  • International roaming is down for many people subscribed to US carriers.
  • The outage has affected people in a variety of countries around the world.
  • T-Mobile hasn’t commented on the issue just yet, while Verizon and AT&T have confirmed issues for some international roaming users.

Update, June 30, 2024 (10:45 AM ET): AT&T has followed up with a statement on the resolution of the issue. The company is also issuing credits to customers who were impacted.

The service disruption for customers traveling internationally has been resolved. We know how important staying connected is and appreciate our customers’ understanding while we collaborated with our roaming connectivity provider to resolve the issue. For our customers* who were traveling and impacted, we will issue credits for daily fees during this timeframe (6/26 to 6/28).
 
Additional:
  • The AT&T network was always operating normally.
  • The service disruption was the result of an issue outside the AT&T network.
  • In the majority of countries impacted, greater than 75% of phone calls and data sessions were successfully completed during peak disruption (June 27, 2024).
  • *This includes business and consumer travelers.

Update, June 27, 2024 (11:48 AM ET): Verizon has provided a statement on the international roaming issues, confirming issues for some of its users:

Some customers traveling internationally are experiencing service issues. Phone calls and data sessions are successfully completing about 70 percent of the time. Our teams are actively working with our roaming provider to resolve the issue.

Likewise, AT&T has issued a statement, also blaming its roaming provider:

The AT&T network is operating normally. Some customers traveling internationally may be experiencing service disruptions due to an issue outside the AT&T network. We’re working with one of our roaming connectivity providers to resolve the issue.

The rest of the article follows as below.


Original article, June 27, 2024 (04:56 AM ET): Roaming functionality is one of the most important features for travelers, allowing users to stay connected without switching to a local SIM card or eSIM. Unfortunately, it looks like international roaming is down for loads of US carrier subscribers.

Social media users and Redditors have reported that international roaming is down for AT&T, T-Mobile, and Verizon users. Users are facing a lot of connectivity issues and are unable to access calls, texts, and data with varying results.

The outage doesn’t seem to be exclusive to one country or region, either. Users have reported issues in the likes of China, Colombia, Egypt, various European countries, Kenya, and Mexico.

We’ve asked AT&T, T-Mobile, and Verizon for a statement on the outage and its cause. We’ll update the article as soon as these companies get back to us.

In the meantime, you might want to buy a local SIM or try an international eSIM service like Airalo for your international data needs.

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