While most modern smartphones come with standard manufacturers’ warranty, some companies are trying to offer additional services to entice customers. LG is offering free screen replacements in Korea with the LG G4, HTC is offering free damage protection in the USA with the One M9 and we can exclusively reveal that Huawei is offering three years warranty with next-day or three-day turnaround time for repairs with the Huawei P8 in selected Western European markets.
The Head of Device Service for Western Europe at Huawei spoke to us and told us that the company is testing different propositions to see which works best for customers. We’ve already exclusively revealed that the Huawei P8 will come with free same day warranty replacements and now we can reveal the service benefits that Huawei is offering Western European customers who buy its latest flagship.
As part of its Huawei VIP service, customers in the following Western European markets will receive the following service levels with their Huawei P8 smartphone:
|UK||3 years warranty for the first 5000 customers to register on the Huawei website|
24 hours Turn Around Time (TAT) with next-day door-step replacement.
|FR||3 years warranty|
requires registration and submission of Proof Of Purchase
|DE||3 years warranty when you register with Huawei Club|
Out of Warranty insurance free for first 3 months
|IT||Special line customer care|
Express Pick up and delivery from customer home for repairs
|ES||3 days TAT for repairs|
special hotline & courier pick up from customer
|NL||3 years warranty|
3 days TAT
|PT||3 years warranty if you buy the device before 31st July 2015|
|BE||3 years warranty|
3 days TAT
|CH||3 days TAT|
The 24-hour turn around time for repairs in the UK is certainly impressive, given that most OEMs can only offer 7-14 days TAT and the 3 years warranty will certainly ensure your handset continues to work for longer than the contract you bought it on. In Germany, three months out-of-warranty insurance should provide some reassurance for customers that, if the worst should happen, at least Huawei will foot the bill for the first three months.
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Do you think warranty is important enough? Has the extra warranty or the other added benefits influenced your decision on whether to buy the Huawei P8? Let us know your views in the comments below!