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How to unlock a Boost Mobile phone

You can unlock some devices on Boost Mobile; here's how.
December 1, 2022

If you have Boost Mobile, you may be able to unlock your device. Here’s how to unlock a Boost Mobile phone and what you need to know about the company’s unlocking policy.

Read more: The best Boost Mobile phones you can get


To unlock a Boost Mobile phone, call customer service at 1-833-50-BOOST (833-502-6678) > Ask the representative to unlock your phone > The representative will guide you through the process.

For Boost Mobile's policies and restrictions on device unlocking, see below.


What is Boost Mobile’s unlock policy?

The Boost Mobile logo on a smartphone phone shown against a black background.
Edgar Cervantes / Android Authority

Boost Mobile lets its customers unlock their phones, but there are some things you should know. Namely, your phone must meet some basic requirements:

  • Your device is capable of being SIM unlocked.
  • Your device hasn’t been reported as lost or stolen or hasn’t otherwise been tagged as ineligible for unlocking.
  • You’ve had the device active on your account for at least 12 months.
  • Your account is active and in good standing (that is, you have no unpaid bills).

Note that not every device can be SIM unlocked. Furthermore, you cannot share SIM cards between two or more phones.

How to unlock a Boost Mobile phone

If your phone is eligible, here’s what to do:

  1. Call Boost Mobile customer service at 1-833-50-BOOST (833-502-6678).
  2. When you get in touch with a representative, ask to unlock your phone.
  3. The representative will guide you through the process of unlocking your phone.
  4. You may receive an MSL code, which the representative will tell you how to input into your phone. However, MSL codes are mainly for devices made before February 2015.

The unlocking process can take up to two days to complete and may differ between devices. You will receive a confirmation email when it finishes. Be sure to leave your SIM card in your phone until then. Furthermore, ensure it’s powered on during the call and connected to the Boost Mobile network. It’s also a good idea to back up your contacts and data before unlocking your phone, just in case.

Read more: T-Mobile buyer’s guide


The only exception to the 12-month rule is for active military personnel deployed overseas. You will have to provide proof of your deployment papers if this is the case.

It can take up to two days to unlock your Boost Mobile phone after you make the call to do so, so keep your SIM card inside your phone until you get a confirmation email.

You should call Boost customer service before purchasing a phone to see if it can be unlocked on Boost Mobile. It may not always be possible.