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Guide for returning Samsung Galaxy Note 7 in the USA

In this post we will list the main US carriers and retailers, their contact number and how they are handling these returns.

Published onOctober 11, 2016

Samsung Galaxy Note 7 (Notetaking)-15

We welcomed the day with the news that the Samsung Galaxy Note 7 has been permanently discontinued, causing $17 billion in lost revenue for Samsung. It seems like the best option after seeing defective devices catch fire and going through a tough recall. Things got even worse when the Note 7 replacement units (arguably “fixed”) started lighting up.

Samsung is urging stores to cease sales of all Samsung Galaxy Note 7 units, and customers should immediately power them off to go get it exchanged or refunded. But how do you go about doing this? What should you know?

In this post we will list the main US carriers and retailers, their contact number and how they are handling these returns. Keep in mind Samsung is offering a nice incentive to stick with them. Those who exchange their Galaxy Note 7 devices for another Samsung phone will get $25 in store credit.


It may be a bit rare, but some of you probably got the Galaxy Note 7 straight from Samsung. The Korean manufacturer is handling exchanges for Samsung Galaxy S7 or S7 Edge handsets. Of course, it’s also an option to request a full refund for the phone and any accessories you may have purchased with it.

Phone number: 1-844-365-6197


Got your Galaxy Note 7 from AT&T? The popular carrier is handling exchanges and refunds as expected. You can take your phone into any AT&T retail store and take care of business. Those who exchange their Notes for other Samsung devices will see the $25 credit in their bills within 2 cycles.

Phone number: 1-800-331-0500

Verizon Wireless

Verizon is not being very communicative about this recall, but the same deal should apply. Take your device and accessories into any store and you can either exchange it for another device or get a refund.

Phone number: 1-800-922-0204


T-Mobile customers are getting a bargain. Those who got any promotional content or accessories (such as free Netflix subscriptions, a Gear Fit or an SD card) will get to keep what they already redeemed. All they have to do is waltz into a T-Mobile store and get an exchange or refund for their phone and accessories. Those who opt for another Samsung phone will see the $25 credit within two billing cycles.

Phone number: 1-844-275-9309


Sprint is also making sure this is taken care of to the best of their ability. They mention a full return will be honored regardless of phone condition or return policies. You can get a refund or exchange for another device. If this “other device” is a Samsung Galaxy S7 or S7 Edge, you will see a $25 credit hit your bill within 3 billing cycles.

Phone number: 1-888-211-4727


UScellular hasn’t updated its website to show anything regarding the discontinuation of the Note 7, but we assume they will follow along with the rest of the industry. You can always call to get more official details!

Phone number: 1-888-944-9400

Best Buy

Best Buy also mentions they are accepting returns and exchanges. You will be able to take any freebies, and full refunds for accessories are also to be honored. The retailer is also waiving the restocking fee, so no need to worry about that.

The only tricky part is that they mention users will only see that $25 credit if they are with AT&T or Sprint. Does that mean other Galaxy Note 7 customers won’t get anything from Best Buy if they choose to go with a Galaxy S7 or Galaxy S7 Edge?

Phone number: 1-888-237-8289

Returning your Galaxy Note 7? Here are some other great Android phones you should check out

Go take care of this ASAP! Samsung, US Consumer Product Safety Commission (CPSC) and all involved parties urge you to stop using your Galaxy Note 7 right away and get the exchange or return squared away. How many of you already did this? Was the process as smooth as it seems?

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