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Pixel demand exceeding Google's expectations and causing shipment delays

Google has issued a statement saying that initial demand for its new Pixel phones has exceeded its expectations. Some pre-orders are seeing shipment delays.

Published onOctober 25, 2016

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If you ordered a Google Pixel or Pixel XL smartphone from the Google Store and are still waiting for them to reach your door step, you are not alone. Reports are coming in that many orders are now seeing their shipment dates pushed back, and even Google has admitted that demand for the two phones has exceeded its own expectations.

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As reported by 9to5Google, many people who pre-ordered the Pixel and Pixel XL are now posting on Reddit that their orders are still listed as “Pending” or “Pre-ordered” and their credit cards have yet to be charged. Some delivery estimates have also been pushed back for the phones, which likely indicates that Google doesn’t have the supply to meet the current demand. Some people who contacted customer support are being told that their shipments are being pushed back well into November.

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The site got a statement from Google on the ordering situation, which said:

We’re thrilled to see the excitement for our new Pixel phones, and frankly pre-order demand has exceeded our expectations. We’re working to restock our inventory as soon as possible.

Obviously, this situation will continue to be fluid as Google ramps up production of the new phones. At the moment, the Google Store in the US does show that the company is taking orders for some, but not all, of the Pixel models that are supposed to be available. However, those that can be ordered are currently showing shipment dates of between three to four weeks.

If you have ordered one of these new phones, have you encountered shipment delays beyond what you what were originally told from the Google Store?

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