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Is Google footing the bill for OG Pixel motherboard issue?

Google and U.S. repair partner UBreakiFix are rather quiet on the matter, however.

Published onMay 2, 2018

Google Pixel XL

Google is willing to foot the bill if your out-of-warranty Google Pixel has major motherboard issues — at least in one apparent case.

A Redditor reported their experience after their first-generation Pixel XL refused to power back on. The user noted that their warranty had expired the previous month and Google refused to give them credit for a new phone. However, the Mountain View company suggested that the user contact repair chain UBreakiFix.

A store representative apparently told the user that the issue was “common” with the Pixel devices, adding that Google was paying for the repairs.

The Redditor received a call from the chain a week after mailing their phone in for repairs, confirming that the motherboard was replaced and that “Google paid for it.”

A second Redditor chimed in, saying that they had to try several UBreakiFix outlets before a third store confirmed that motherboard issues would be fixed for free.

We’ve contacted UBreakiFix for clarification, but the repair chain didn’t directly address the report. “What I would recommend is to visit our locations for a free diagnostic service, and our technicians will provide you with more information about which repairs need to be done and pricing,” a sales representative told us.

We also emailed Google for a response, but the company hasn’t responded as of publication.

Some first-generation Pixels suffer from a major hardware fault, in the form of a tiny crack in the solder of one of the microphones. It’s unclear whether the crack is responsible for motherboard issues as reported by this redditor.

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