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Google Fi accidentally charging customers full price for discounted Pixel 3 and Pixel 3 XL phones

Google said it's aware of the issue and working on a fix.

Published onMay 6, 2019

About two weeks ago, Google Fi held a fantastic one-day deal on the Pixel 3 and Pixel 3 XL that took 50 percent off both phones if you agreed to monthly financing. Unfortunately, some of those who grabbed the aforementioned deal were charged full price for their Pixel 3 phones.

According to a Reddit thread posted yesterday, folks were charged anywhere from $399 for the 64GB Pixel 3 to $499 for the 128GB Pixel 3 XL. Compounding matters, some were notified of the billing error while others learned of the error when they checked the charge on their accounts.

Even weirder, their Fi accounts still show that there are 24 monthly payments left to make on their devices.

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Google Fi Wireless logo on smartphone with SIM card and SIM ejector next to it Stock photo 1

Some claim that Fi’s billing error resulted in overdraft fees and other costs that Google might not refund. Others are concerned that their banks’ fraud detection will lock them out of their accounts due to the error and subsequent reversed charges.

The good news is that Google is aware of the issue and is “actively working on a fix,” according to Google community manager Kelly.

If you’re an affected Fi customer, you can try reaching out to Fi’s customer service and ask for a manual refund. You can also contact your bank to request a chargeback, though that could result in Google shutting down your account.

Lastly, you can do what most might already be doing — wait until Google issues a refund.

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