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Is your Google app crashing? You're not alone. (Updated: Fix incoming)
- The Google app is crashing for many Android users.
- The problem seems to stem from a recent update to the app.
- Google is working to fix the problem
Update: June 23, 2021 (12:52 AM ET): Google has acknowledged the app crashing problem with the Google app on Android. In a tweet posted on the official Android handle, the company said that it’s working on a fix.
Until the problem is fixed, Google recommends you try the following steps.
- Launch Android Settings app
- Go to Apps & notifications
- Tap “See all apps”
- Find and tap Google from the app list (or you can use the search button on the top right corner to search for “Google”)
- Tap Storage & cache
- Tap “Clear storage” or “Manage space”
- Tap Clear All Data
Original article: June 22, 2021 (2:12 AM ET): The Google app seems to be experiencing some problems. Several Android users have taken to Twitter to report that the Google app is crashing randomly on their phones. One of our team members using the LG Wing with Android 10 onboard also experienced the problem. Another one is having trouble opening the Google app on his HUAWEI Mate 20 Pro. Meanwhile, user reports suggest the issue is affecting most Android phones, including Sony, Samsung, Google Pixels, and more.
Suddenly Google app has started crashing on my new pixel 4a @Google @GoogleIndia #google pic.twitter.com/WbR5Eln8Dm— Ashwin (@ashWINsrao) June 22, 2021
The Google app crashing issue seems to stem from a recent update pushed out by the company. At our end, we experienced the issue on version 12.23.16.23.arm64 and 12.22.8.23 of the Google app. Some users have also reported app crashes on beta version 12.24.7.29.arm64 of the app. According to the Google app’s Play Store listing, its versions can vary across different devices, so you may be experiencing app crashes on a completely different version.
Hi Maciej, sorry to know that you are experiencing an issue with your device. It’s important that we get this sorted. Could you try a soft reboot by holding down the power button for 30 seconds and see if it works fine? Let us know if that helps. ^Adam— Made By Google (@madebygoogle) June 22, 2021
Responding to complaints on Twitter (see above), the official Made By Google account suggested a soft reboot of the phone. Unfortunately, while the fix has worked for some users, others report that rebooting their phones hasn’t helped.
For us, uninstalling the latest update to the Google app fixed the problem. However, not everyone has been as lucky. A couple of users are still having trouble with the app even after rolling back to its previous version.
It looks like we’ll have to wait for Google to issue a more concrete fix and an explanation as to what’s gone wrong. We’ll update this article as and when we get more information.
How to fix Google app crashing?
Back in March, an issue with Android System WebView caused several Android apps to crash. While Google resolved it for those on stable Android versions, the problem persists for Android 12 Beta users. However, uninstalling and reinstalling WebView from the Google Play Store seems to resolve the problem for users.
We don’t think the latest Google app crashing problem is related to WebView issues. It’s more likely a bug with the updated version of the app that Google will possibly iron out with another update. Until then, you can try uninstalling the Google app update by heading to Settings > Apps > Google app > three-dot menu > Uninstall updates. You can also try soft-rebooting your phone, as Google suggests.
If you haven’t updated your Google app just yet, we suggest you hold off until the issue is fixed.