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The Galaxy S8's screen is randomly turning on for some people

The issue doesn't appear to be widespread, though it seems to affect the Galaxy S8, Galaxy S8 Plus, and the Galaxy Note 8.

Published onJanuary 2, 2018

  • Some Galaxy S8 units reportedly turn on inadvertently throughout the day
  • The issue doesn’t appear widespread, though it seemingly affects all three of Samsung’s flagships
  • Inadvertent screen wake-up normally leads to much faster battery drain

As great as we thought the Galaxy S8 was, and still is, Samsung‘s flagship smartphone is not immune from problems. One such issue, according to folks on the official Samsung community and Reddit, is that the phone is inadvertently waking up.

Based on information provided by affected users, the issue pops up when they turn off the screen, either by pressing the power button or letting the phone go to sleep on its own. The screen will then turn on for around 10 seconds, then turn right off.

This seems to happen repeatedly throughout the day, which, understandably, will lead to considerable battery drain. Affected users claimed to have reset their devices, rebooted their devices in safe mode, and wiped the cache partition in an effort to eliminate the issue, though their efforts were in vain as the issue persisted.

The weird part about all of this is, based on the video above, the issue persists while the Galaxy S8 is encased in a flip case.

We have to clarify that the inadvertent screen wake-up doesn’t appear to be widespread. That’s not to say that more folks might have been affected, but only that there doesn’t appear to be a significant number of people reporting the issue.

Also, there doesn’t appear to be a clear reason why the inadvertent screen wake-up is happening. People have guessed that everything from the charger to the Smart Stay option being enabled has to do with the issue, though no conclusion has been reached.

Samsung acknowledges charging issues with Galaxy Note 8 and S8 devices
The Samsung Galaxy Note 8.

Finally, the issue seems to affect the Galaxy S8 and Galaxy S8 Plus, with one user saying their Galaxy Note 8 was also affected.

Samsung hasn’t issued a statement on the matter, though we encourage those affected to reach out to the company’s customer service. While you’re at it, you might as well see if your device has charging issues — Samsung acknowledged the issues and said it will replace devices on a case-by-case basis.

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