OEMs need follow but one rule if they want to comply with customer concerns: update. Just a few days ago, Huawei infuriated users of its recent Ascend Mate 2 by denying them KitKat and the fallout was anything but pretty.
Samsung customers, long time victims of “forget me not” aspersions gone awry will breath a sigh of relief in knowing that last year’s Galaxy S4 flagship isn’t put out to pasture just yet. In fact, according to SamMobile, the Android 5.0 update will drop in early 2015 for those international users sporting the GT-I9500 Exynos CPU variant. Only time will tell when (or if) carriers around the globe hop on board the Lollipop line and start updating their regional variants.
This quick turn around is actually a very welcome change to OEM tendencies. It seems like only yesterday when the original Galaxy Note’s ICS update was given a vague future release, only for Samsung to delay it and offer a “Premium Suite” as an apology. Given Samsung’s disastrous third quarter performance results and a pledge to change, it is refreshing to see a commitment to customer satisfaction.
Still, with companies like Motorola offering near-stock Android experiences and thus able to offer updates much quicker, Samsung may still need to work a bit harder to stay up-to-date.