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How to find your Gmail spam folder

Sometimes legitimate emails can accidentally get caught up in Gmail's spam filter. Here's how to rescue them.
By
May 10, 2022

Gmail’s spam filters are top-notch, but they’re not infallible. Mistakes can happen, and legitimate emails can accidentally get caught up in the spam folder. This is why it pays to check the spam folder daily. But if you have no idea where the spam folder is in Gmail, you can’t find the email you’re looking for. In that case, it’s time to locate it, so you can launch a rescue mission to recover that important email from the boss.

Read more: The ultimate guide to Gmail

QUICK ANSWER

To find the Gmail spam folder, look at the left-hand column where the names of folders and labels reside. In that list will be a Spam link. Clicking on that will take you to emails marked as spam.


JUMP TO KEY SECTIONS

How to find your Gmail spam folder (Android and iOS)

Finding your spam folder in the Gmail app for either Android or iOS is very easy. Tap the three horizontal lines at the top left.

signoutgmail ios1

This opens up the folder and label list. Scroll down that list, and you’ll eventually see the Spam folder. If you click on that folder, you’ll find all emails that have tripped the spam filter somehow and ended up there.

There are two things you can now do with your spam mails. First, you can empty the spam folder by deleting them all (or you could wait 30 days for Gmail to automatically do it for you).

gmail spam 2

Or secondly, if you see an email that shouldn’t be in the spam folder, open it and click Report as not spam. This will send the email back to the inbox.

gmail spam 3
Mark O'Neill / Android Authority

How to find your Gmail spam folder (desktop)

Finding your spam folder on the desktop is virtually the same as finding it on the mobile app. The only difference is that you don’t need to click the three vertical lines icon to open up folder menus. The folders are already there, but you may have to click the More button to see the Spam folder, depending on how many folders you have in your sidebar.

gmail spam folder desktop

The desktop process for emptying the spam folder and removing non-spam to the inbox is entirely the same.

How to stop legitimate emails from persistently landing in spam (desktop)

If you see the same emails persistently landing in spam, despite marking them as not spam, then there’s an easy way to fix that. You could ask your boss to stop using curse words in their emails, but a better and more discreet alternative is to set up a filter.

Choose the email that gets caught up in spam by ticking the box next to it. Then go to More—>Filter messages like these.

gmail filter messages like these

When the next box pops up, you’ll see the email address is already pre-populated in the correct field. Click Create filter to progress to the next stage.

gmail create filter

The next box has a list of possible filtering rules that you can give to the email. One of them is Never send it to Spam, which you should select and save.

gmail filter never spam

Now your boss can curse like a sailor on shore leave, and the email will never end up in spam ever again.


Read more: How to find archived emails in Gmail