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6 problems with the Samsung Galaxy Note Edge and how to fix them

We take a look at some of the common issues that plague owners of the Samsung Galaxy Note Edge, and offer potential solutions on how to fix them.

Published onMarch 24, 2015

For some time now, Samsung has been a front runner in the race for smartphone supremacy, pushing the boundaries of what tablets and phones are capable of. Samsung has been playing with displays of different shapes and sizes recently, including flexible and curved options. The Galaxy Note Edge with it’s asymmetrical, curved design, delivers style, power, and astounding features that help the device to really live up to its name. The Galaxy Note Edge is definitely something different from anything you might have used in the past, but just like any other device available today, it’s not without its flaws. Today, we’ll be exploring some of the most commonly encountered issues that users have been experiencing with the Samsung Galaxy Note Edge, and offering tips on how you might fix them.

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Disclaimer: Not every user of the Samsung Galaxy Note Edge will face these issues, and it is quite likely that you won’t come across any of the problems listed below.

Problem #1 – Issues with data connection

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A number of users have commented that their data connection is very spotty, and only provides them with the data they need about 20% of the time.

Potential Solutions:

  • Find out whether a particular application is responsible by force-stopping certain apps or factory resetting, then selectively re-installing applications.
  • Wait for an update to the device’s firmware – many people speculate that this will be the solution to the issue.
  • Do not rely on stock signal bars to check your connectivity. Install SignalCheck Pro or the free version, SignalCheck Lte to discover the true strength of your connection.

Problem #2 – Issues with lag

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A number of agitated users of the Galaxy Note Edge have commented that they struggle with a lot of lag-related issues. Whether it’s simply using the regular applications of the phone, or browsing the internet, the phone seems to struggle with high amounts of activity.

Potential Solutions:

  • Force restart the device
  • Sometimes, bad performance can be caused by third-party applications that are not running correctly. Check which apps are using up the most processor function on the phone and uninstall the ones you don’t need.
  • Alternatively, perform a factory reset (see instructions below), and reinstall applications selectively.
  • Update the applications that are most regularly used.
  • Disable Flipbook, Lookout, and S Voice.
  • Wipe the Cache partition.
  • If the problems happen consistently when using the internet, try downloading a different launcher or browser.
  • Unlock development options by going to Settings – About and tapping “Build”. Make sure GPU rendering is unchecked, and lower all animation settings to either 1, or .5.

Problem #3 – Failed camera issues

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Some users have reported that their camera starts to act up on the Galaxy Note Edge after a couple of days of use. Sometimes the application works, and other times it quickly freezes, or crashes, asking users to restart the camera app.

Potential Solutions:

  • Try using a different camera application such as Google Camera to see whether the issue is hardware related.
  • On the other hand, if Google Camera is already installed and the issue is taking place, uninstall the app and see if the default camera works better.
  • Adjust the settings on your camera application to see whether a lower resolution helps.
  • Attempt to boot into Recovery Mode then wipe the Cache Partition.
  • Perform a factory reset may do the trick, but keep this as a last resort.

Problem #4 – Bad battery life

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Samsung has actually commented that it does expect the battery life in the Galaxy Note Edge to be a lot smaller than it is in the Note 4, based on the second screen for the Edge, and the mAh capacity, however, there are ways to extend battery life.

Potential Solutions:

  • Use one of the Galaxy Note Edge power saving modes. Regular “Power Saving Mode” restricts background data and performance, whereas “Ultra Power Saving Mode” shuts down everything the phone doesn’t need to make a call.
  • Set the screen brightness as low as possible.
  • Remove some of the widgets or apps that are on the home screen.
  • Ensure as few services and processes are running as possible.
  • Turn off Wi-Fi and GPS whenever possible, but stick to using Wi-Fi instead of mobile data when you can.

Problem #5 – Trouble with Wi-Fi

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Most smartphones today suffer when it comes to connecting to Wi-Fi hotspots and staying connected. Users have commented that the Galaxy Note Edge is no different in regards to maintaining signals.

Potential Solution:

  • Turn off the router that you’re using and the Galaxy Note Edge and wait for a while before turning them back on.
  • Go to the Wi-Fi settings on the device and forget the preferred network, before entering the details again from scratch.
  • Check the level of activity on your current channel with the Wi-Fi Analyzer If necessary, simply switch to a different channel.
  • Disable Power Saving Mode through Settings
  • Find the MAC address for the phone by going into Settings – About Phone and ensure it is recognized by your router.

Problem #6 – Favorite apps error

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Some users have reported that when they try to edit or change the applications on their favorites panel, they get an error message saying the panel has stopped working.

Potential Solutions:

  • Restart the phone.
  • Reduce the number of applications on the phone, or try deleting certain apps in Safe Mode.
  • Check to see whether any processes are running in the background and eating up the speed of the phone’s processor.
  • Clear the cache partition (instructions below).
  • Backup any important data and perform a factory reset.

Those were some of the most regularly encountered problems with the Galaxy Note Edge. If you’ve been struggling with one of these issues yourself, or have experienced an issue that we haven’t mentioned here, please leave a message in the comments below. We’ll be working to keep this list updated as new problems and solutions make themselves known.

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Following are the guides for how to wipe the cache partition, enter safe mode to remove an application, and hard reset on the Galaxy Note Edge.

Wiping the Cache Partition:

  • Make sure the device is switched off
  • Press and hold the Home, Volume Up, and Power key at the same time
  • Wait until the device vibrates then release the Home and Power Key, but keep hold of the Volume Up key
  • When the Recovery screen appears, release Volume Up
  • Use Volume Down to highlight “Wipe cache partition”
  • Use the power key to confirm
  • When the cache partition wipe is completed, “Reboot System” should be highlighted
  • Press the power key again

Entering Safe Mode to Uninstall an App:

  • Turn the phone off
  • Press and hold the Power key
  • Release the Power key when the Samsung screen appears, and hold Volume down instead
  • Continue pressing Volume Down until the phone restarts
  • After the device reboots, “Safe Mode” should appear in the lower left hand side of the screen
  • Go to Settings – Applications – Application manager
  • Move to the “Downloaded” screen and select the app you want to remove, then tap “Uninstall”.
  • Hit “Okay” to confirm.

Hard Reset:

  • Turn the phone off.
  • Press and hold the Volume Up, Home and Power button
  • Use Volume Down to highlight “Wipe Data/ Factory Reset”
  • Press “Power” to confirm
  • Use Volume Down to highlight “Delete all user data”
  • Press “Power” again.
  • After the reset, choose “Reboot system now”

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