Now that OnePlus 2 invites are gone, what’s next for OnePlus?

by: Simon HillDecember 11, 2015

oneplus x first 48 hours aa (32 of 33)

When OnePlus first entered the smartphone market with the OnePlus One back in 2014 it caused quite a stir. The idea that consumers should “never settle” for low quality budget phones was a powerful one, especially when OnePlus backed it up with a “Flagship Killer” like the OnePlus One, which could go toe-to-toe with the top smartphones of the day on paper, but cost around half the price, starting at $300.

The invite-only system, was a clever way to manage production, ensuring that the fledgling manufacturer didn’t overproduce stock and end up in trouble. It also sprinkled some exclusive stardust on the OnePlus One. Tell people that they can’t have something and many of them will only want it more. It was an impressive start, but the idea that the OnePlus marketing department was a repository of genius was soon laid waste.

Fast-forward a year and a half and things aren’t looking so rosy for OnePlus anymore. What has gone wrong? And can OnePlus turn things around? What should the company do to save itself?

Ship more and ditch invites

The invite system has always been a bone of contention for OnePlus. It’s understandable that a newcomer to the scene with low margins would need a way to manage demand, but failure to strike while the iron is hot has probably cost OnePlus a lot of sales. It promised to sort things out for the OnePlus 2, claiming that invites would be easier to come by and handsets would ship faster.

In reality there were delays, even for the lucky few who managed to get an invite. The OnePlus 2 was delayed by a month for the U.S. and Canada. If OnePlus wants to stick around for the long haul, it definitely needs to ship more devices and ship them on time. No one likes waiting for a new phone, or having to scramble around to get an invite.

oneplus 2 vs oneplus one aa (6 of 27)

There are signs that OnePlus may be realizing this, as it scrapped the invite system starting December 5th, though that could also be down to disappointing sales figures. You’ll be able to buy a OnePlus 2 without an invite from now on, but the OnePlus X is still only available through the old system. It’s probably time OnePlus ditched it for good.

Pick the right target

The OnePlus 2 was described as a “Flagship Killer” when it clearly isn’t. There’s no doubt it is a very good phone for the $329 starting price (read our OnePlus 2 review for a closer look), but the lack of wireless charging, NFC, microSD expansion, and fast charging was disappointing. There have also been problems with the software. Look at phones like the Moto X Style and the ZTE Axon Pro, and you can see that OnePlus is starting to fall behind in this category.

The market has moved on. First time around people were willing to put up with some of the problems because the OnePlus One represented a real bargain, but the OnePlus 2 doesn’t really stand out from the crowd. Prices in general have come down. OnePlus has more competition now, and the OnePlus 2 is closer to the mid-range than the cutting edge.

OnePlus may understand it has to change direction slightly, and the OnePlus X could be a sign of things to come. The company is now trying to deflect attention away from the spec sheet it shouted so loudly about with its first phone. The X has real potential for people seeking a smaller device. It’s a very good-looking phone, and by using an older processor, OnePlus has managed to cut the price to $250. The OnePlus X is a well-designed phone, with excellent build quality for the price, but it’s definitely a mid-ranger.

Maybe OnePlus needs to drop the flagship killer pretensions and aim to boss the mid-range with quality at affordable prices.

Sort out the software

The OnePlus partnership with Cyanogen, to ship its phones with the popular Android custom ROM pre-installed, seemed like a smart play that would appeal to the target audience for OnePlus. And it seemed to work well in the beginning. Unfortunately, the licensing agreement obviously wasn’t studied hard enough and sales of the OnePlus One were temporarily halted in India after Micromax pointed out that it had exclusive rights to distribute Cyanogen-branded products in South Asia.

OnePlus switched to its own, lightweight OxygenOS, which isn’t far off stock Android, but it has taken time for the bugs to be worked out, and it’s not exactly feature-rich. It’s tough to produce good quality, reliable software, and it’s a completely different beast from hardware. OnePlus still has work to do to really nail it with OxygenOS.

You don’t really have to look far to find complaints about the customer support that OnePlus offers. A lot of people have had trouble with RMAs, even with obviously legitimate issues. It’s hard to calculate the cost of treating a customer shabbily, but you can expect them to badmouth you loudly and never buy your products again.

OnePlus is far from the only smartphone manufacturer with questionable customer support, but it should really work on improving it. Dealing with a complaint well can seriously boost brand loyalty and reputation, something OnePlus could really do with.

Where’s the profit?

The biggest question mark still hanging over OnePlus concerns income. The company has admitted that its margins are razor thin, and it makes very little, if any, profit at all. It wanted to try and apply the Silicon Valley startup approach whereby it tries to create a good product and build a big user base, and then worries about how to generate profits down the line.

How long will its investors wait? Is it growing big enough, fast enough, to suggest that profits will follow? Much depends on how the OnePlus 2 and X sell. If they don’t draw in a big audience, then OnePlus surely won’t last much longer. How else is it going to make money? It’s not impossible for OnePlus to succeed, but it looks harder now than it did when the company first arrived on the scene.

  • Andrew Snyder
  • psyscope

    You left out where they failed to release the source code for Oxygen and most if not all the custom rom developers have started to abandon the OnePlus Two.

  • Barry Driffield

    On paper the Oneplus 2 is jot not that significant of an upgrade to ditch my one. Even after a year I’m still very happy with it and don’t feel the need to upgrade. If the next handset they release can’t stand with next round of flagships, I will just get the one with the best specs, wipe it, and put a custom rom on it.

    • EngineerGunter

      Took every exact word right out of my mouth. Love my One too much to let it go and with Cyanogen still actively updating CM13 for it, I can’t complain!

      • Ayaorei

        hahaha…..same feelings here. bought 2 oneplus X for my family members but I cant ditch this One. I wish their next phone gives something that the One provide. else iam guessing they are in trouble, many OEM making great phones with good price now. #Never Settle.

    • Debbie

      To get the latest OnePlus Phones, visit

    • Karly Johnston

      On paper it looks like a nice upgrade. In reality it is a downgrade.

  • I can’t understand why you were saying “oh it’s so good” all the time and now suddenly you are hating it. What’s wrong? OnePlus didn’t want to pay for a next ad?

  • Trasher

    They ditched invite system for 1+2 because of poor sales. That means factories are able to deal with orders on a (most likely) less than full capacity.
    On the other hand 1+X is probably more sought after so they kept invite system to cope with orders.

  • Daniel D

    It was actually pretty easy to get an invite and when I ordered the phone it actually arrived in less than a WEEK IN UK

    • Пешо Пешев

      “Easy to get an invite” is not good enough- you can’t beat that ONE click on “Buy it” button…

      • Daniel D

        Is it good enough for you that it comes a lot cheaper than the other phones?

        • Latheryin

          The thing is that it doesnt. For a mid-range phone (that is all it is) it is too over priced. I could get many other dev ices out of China for far less that have better specs and even MIUI runs better then that pos of an OS. Everyone knew they messed up when they grabbed the so called devs that it did.

        • Пешо Пешев

          “A lot cheaper” was 1+1. Today, when there’s no invites, 1+2 price tag in Europe is €400, LG G4 32GB is €450 and S6 64GB is under €500- in fact today 1+2 is too expensive.

  • Yadwinder Gill

    I failed to understand why they don’t allow people to pre-order phone by getting the full price of the phone in advance, like Moto G did when it was launched in India in Feb 2014. Then there will be no problem of over-production. That will be better instead of this invite bullshit


    For me , OP2 was a disappointment.

  • SeanPR11

    I have despised this company since I first heard of it’s invite system. I would never beg to buy a company’s phone. I’m glad it’s biting them in the ass.

  • Daniel Moraru

    I see here people that are liking BlackBerry Priv, commenting about OnePlus. Is like a guy with crocs and socks in feet, are criticizing finest Jordans shoes. You just cant!

    You’ve just lost the right to relevant opinion when you admiring BlackBerry or any other cancer.

    • Latheryin

      I think you have that reversed. Anyone supporting the one+ loses form of credibility. BB will always be the king when it comes to security. One+ is just another flash in the pan Chinese oem. They will be gone in a few years if that. They are already the running joke of the Android world. Right next to miui

  • D13H4RD2L1V3

    The OnePlus Two was DOA to me.

    It wasn’t a “2016 flagship killer” at all. In fact, it’s literally no better than both the Samsung Galaxy Note 4 and the Nexus 6, both of which are released last year. Shall we mention that USB-C cable that can’t be used with anything else other than the OPT unless you want to damage your device?

    Let’s not forget the invite system, which failed this time since consumers now have more choice that offer similar specs and performance plus features without the hassle of the invite system around the same price bracket (Moto X PE, Zenfone 2, Nexus 5X, 2014 Nexus 6, Xiaomi Mi4C and a few others), customer service which ended up being quite poor and somewhat iffy update timeline for their devices.

    The OPX got them back on track somewhat, but seeing that their top-end device is DOA is a sign that OnePlus has to end that invite system and go with a more conventional method of selling and find somewhere else to stand out on.

    This is coming from a guy who had 2 OPT invites, BTW.

    • Svnjay

      Nep nep

  • SamG

    depends on the target audience. Personally, I would get a Oneplus phone with prepaid for my children. It represents great value especially the oneplus X. Oneplus 2 is a mixed bag tho…

  • Svnjay


  • toomanyrappers

    Anybody that purchases an 810 (glorified space heater) is a fool. Wait for the next round of hardware.