Samsung Galaxy S7 Active hands on 182

If you’re a Galaxy S7 Active owner and the handset’s recent failed Consumer Reports water resistance test has been giving you sleepless nights, then this piece of news should make you feel better.

Samsung claims to have fixed a manufacturing defect in the Galaxy S7 Active that made some handsets unable to sustain water damage despite their IP68 certification. The South Korean handset maker has assured that all Galaxy S7 Active units now being shipped would be problem-free.

Samsung is offering the Galaxy S7 Active to AT&T customers in the US and its marketing materials clearly state that the phone features IP68 certification, just like its siblings, the Galaxy S7 and Galaxy S7 Edge. This means that apart from being dust-resistant, the Galaxy S7 Active should be able to survive immersion in up to 5 feet of water for up to 30 minutes, as advertised by the company.

But earlier this month, when Consumer Reports placed two Galaxy S7 Active units in a water tank pressurized to 2.12 pounds-per-square-inch, the equivalent of less than five feet of water, for 30 minutes, both units failed the test and came out with a flickering screen and moisture inside. On the other hand, the Galaxy S7 and S7 Edge easily passed the test.

Samsung responded to the test results with a press release stating that the Galaxy S7 Active was IP68 certified and its standard limited warranty still applied.

Samsung has now issued a statement to Consumer Reports, claiming that it has detected and fixed a manufacturing problem responsible for the Galaxy S7’s failure in underwater conditions. As per Consumer Reports, citing Samsung PR Philip Berne:

All Galaxy S7 Active phones are manufactured in the same facility in Asia. “We found a problem in the production line that we were able to correct,” he said. He declined to provide details. Phones now being shipped should be problem-free, according to Berne. However, to his knowledge, Galaxy S7 Active devices already in stores were not being removed from inventory.

Samsung has earlier agreed to replace any water-damaged S7 Active unit under its limited warranty.

Has your Galaxy S7 Active been facing any water-resistance problems? Let us know in the comments below!

  • EQ

    Well Samsung is known for their ‘bait and switch’ tactics. Just look at camera modules, display quality and so on. Review samples are of higher grade and quality than consumer samples. Consumer Reports buys from retail store thus Samsung cant send a review sample to skew the tests.

    • Benjamin Walburn

      You’re just making things up. Review units are normal phones, with potentially buggier software.

  • bboyheat

    Classic example of “ahhh you got us”. Now maybe they actually will live up to their marketing claims…

    • Captain Obvious

      Classic example of a company taking a reported issue with a product and figuring out the problem – then fixing it – then replacing under warranty all the units that were bad…. oh wait, that is classic at all, matter of fact I cant think of another company that would do that.

      • WereReed

        What about the reports of exploding camera glass on the S7 and S7 Edges?
        I stumbled upon a worrying amount of posts on the Samsung site. Where it looks like the rear lens is imploding or suffering some sort of stress splintering on a large number of handsets and Samsung is playing the denial game blaming the customers. From all the photos posted it doesn’t appear to be typical user damage. Looks more like a material or design flaw.

        Wondering when this will get some press?

        search: S7 edge rear camera glass broken on the US site.

        • Captain Obvious

          I hadn’t seen anything about that until your post – seems like it is a very limited problem (when considering how many phones were produced) – otherwise it would have gotten the press. I am on my second S7 edge…. because i dropped the first one, and I mean I dropped it hard – on a rough and gravely parking lot. The front glass completely shattered (no screen protector), the back glass was fine because i had a thin spigen case on it… however it did not cover the camera glass, and that glass was fine. I have also had no problems with my second unit camera glass. I would venture to guess that they may have gotten a bad shipment of camera glass from a supplier, and all the other camera glass is ok.

          • WereReed

            The complaint is not about users busting the glass. It may also be a very limited case. But that still begs the question why is Samsung treating those few customers like dirt especially when the repair is not that invasive. Why are they happy to replace the Active units but not admit that there could have been a quality problem that was causing the glass to fail without any rough treatment what so ever as claimed by multiple posters. The quality of Customer service is a very important segment of what I look for in a brand.

  • Captain Obvious

    Awesome job Samsung!!! Problems can happen in the manufacturing of anything (especially at such a large volume). However for a company (especially one the size of Samsung) to take reports seriously, figure out and fix the problem, and replace bad units under warranty… that’s just about unheard of!!!

    I know of another large company that had a huge issue with their phone loosing reception when you picked it up, their answer was: “you are holding your phone wrong”.

    • le_lutin

      Suggests to me that they don’t test their devices particularly well.
      Remember, this wasn’t only a couple of random devices that have the problem, this is a fault in the production process.

      • Benjamin Walburn

        It suggests that because you aren’t thinking. How do you think they got the rating? A dice roll? No, they had the device tested extensively, but had a flaw during full production.

        • le_lutin

          Sounds like you’re not familiar with quality assurance. You don’t just test the first few devices and assume that the next million you make are going to be ok. You test a certain percentage of EVERY batch. That’s exactly how you weed out production flaws such as this.

          • Benjamin Walburn

            I’m not familiar with quality assurance because I gave a very simple explanation of how something gets a water resistance certification? That’s an odd assumption to make.

          • le_lutin

            You’re not familiar with quality assurance because Samsung should have picked up the flaw before a consumer website told them about it.

          • Benjamin Walburn

            That’s like saying your neighbor is a moron because my friend mows lawns for a living. The two are entirely unrelated. Try thinking, it only hurts in the beginning.

          • le_lutin

            Mate, if it hurts at all, you’re doing it wrong.
            Maybe time to take those tablets?

          • Benjamin Walburn

            I’m only offering advice. There must be some explanation for why you’re so afraid to think. A conditioned pain response is the most reasonable answer. Are you telling me that’s not the reason you refuse to think? I was just trying to give you a good excuse.

          • le_lutin

            Mate, the tablets. Take the tablets.

          • Benjamin Walburn

            No, I’m perfectly fine. I have no desire to make my brain as disfunctinal as yours, crackhead.

          • le_lutin

            Great. Have a lovely day.

          • legendlord4751

            CAN YOU BOTH JUST SHUT UP

        • But you have to use production hardware for testing. Opps. They cheated. I still wouldn’t put it past Samsung to actually fabricate the test data.

          • Benjamin Walburn

            It is production hardware. Therefore not cheating. You’re just making crap up.

  • Felicia

    I have the s7 and my device has been exposed to water in the past but this weekend it started over heating and power cycling. When I took it to Sprint they said they couldn’t fix it because the water damage sticker indicated it had been in water. Well, duhh, it’s a water resistant phone but that’s not what’s wrong. They made me pay $200 dollars to get a new one. I don’t understand how my water resistant phone’s warranty is voided if it’s been exposed to water. I’ve always been a Samsung customer but this seems like a rip off. I never had this problem with my S5.

    • Anthony Grippi

      Did you try contacting samsung at all? I halve at&t and have always found their customer service iffy at best in store. Their in store personEl aren’t the most knowledgeable. I’m betting samsung would’ve replaced it under warrenty

      • Felicia

        I emailed them yesterday, hopefully they can refund the $200 deductible or pay it to Sprint

        • legendlord4751

          I’ve had problems with Vodafone’s customer service. My phone had a hardware fault but they said they wouldn’t fix it because i had unlocked my phone. Normally, a carrier is entitled to revoke their warranty if a phone is unlocked, defaulting the device to manufacture warranty. BUT VODAFONE WAS THE MANUFACTURER TOO, the phone was a Smart Ultra 6. I eventually got tired of their shenanigans and just bought a Moto G4 and sued Vodafone for it.

  • Ronald D Snead

    I’m glad to see all these post saying Samsung will REPLACE the defective device. But apparently if you have already sent your device in for repair. Your on hold until your device is repaired. My phone has been at Samsung repair center since Jul 7th. My device was repaired today and failed the quality check. So now my phone is hold for parts. I have gotten the run around and so many different stories about when I should receive my phone. Here all the status reports. Below

    *07/21/2016//13:53:16//0001773863//Telephone//ASC*
    7/21/2016 12:52 PM-: The unit is repair-pending.
    *07/21/2016//13:52:21//0001773863//Telephone//ASC*
    7/21/2016 12:52 PM-: The Unit did not pass Quality Assurance Check.
    *07/21/2016//13:52:15//0001773863//Telephone//ASC*
    7/21/2016 12:51 PM-: The unit has left the technician. SOLUTION: Replaced Component – Replaced Cosmetic – Replaced LCD
    – Replaced PBA
    *07/20/2016//19:59:43//0001773863//Telephone//ASC*
    7/20/2016 6:59 PM-Antonio Lucena: The unit is repair-pending.
    *07/13/2016//10:56:46//0001773863//Telephone//ASC*
    7/13/2016 9:55 AM-: Accessory: sim card tray
    *07/13/2016//10:56:46//0001773863//Telephone//ASC*
    7/13/2016 9:55 A: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)

    • Mike Nazzario

      im literally having the same problems as you. im so sick of it i already bought a nexus 6p and will not be buying another samsung phone after this mess

  • Marshall Mohror (Shellmar)

    Damn chinese assembly lines

    • Kenneth R Leitch

      The S7 Active is assembled in Korea, not China.

      • Marshall Mohror (Shellmar)

        I’m just joking

  • Mike Nazzario

    mine died a watery death a week before the consumer report came out samsung said they would repair not replace my phone and it has been with them for a few weeks now and the only update i have gotten from them is that they are waiting on parts that are currently not available so who knows when ill get my phone back. i think its bull crap they should just replace my phone.

  • ŸàsāÑkĦą DåHâÑąÝáka

    My S7 Edge Duous faced the issue. While I handled it well below 5 feet per 30 minutes. It’s dead, I m uncertain if it can be replaced from Dubai.