Problems with the Nexus 6P and how to fix them

by: Ankit BanerjeeAugust 2, 2016


Last year Google broke trend, releasing not one, but two Nexus smartphones. The availability of a more affordable option meant that Google was able to go all out with their high-end offering, and in the Nexus 6P, we saw one of the most polished and powerful Nexus phones to date. Even with a number of 2016 flagships arriving to steal its thunder, the Nexus 6P remains a wonderful handset worthy of your purchase consideration. With its beautiful design and solid build quality, high-end specs, top of the line camera, and of course, a smooth and snappy pure Android experience, the Nexus 6P is certainly one of the best Android smartphones of 2015 and still very much relevant even all these months later.

That said, as is the case with any smartphone or tablet nowadays, the current flagship offering from Google is not without its issues. Which is why, we’ve rounded up some of the most common Nexus 6P problems that owners have faced, and offer potential solutions on how to fix them!

Disclaimer: Not all of these Nexus 6P problems will apply to every owner, and it is actually more than likely that you won’t come across any of the issues listed below.

Problem #1 – Auto Rotate not working

nexus 6p review 2 aa (10 of 30)

Some users have found the auto-rotate feature of the Nexus 6P to not be working even though the setting is enabled. This issue occurs across all apps, including when watching videos, playing games, or using the camera. Users who face this problem have found it to occur after a few weeks of use, during which everything was working fine.

Potential solutions:

  • A rogue app may be causing this issue. To check if this is the case, boot the device in Safe Mode (you can find the instructions below), and see if the problem persists. If it doesn’t, a recently-installed application is the cause for concern. Uninstall any apps that were added just before the problem started, and see if that fixes it.
  • This could also be an issue with the accelerometer and G-sensor as well. Download an app from the Google Play Store like GPS & Status Toolbox and re-calibrate the sensors, and see if that fixes it. If this is proves to be a hardware issue, the only option will be to pick up a replacement.
  • A temporary workaround that has worked for some is using an third-party app, such as Rotation Control, that will let you manually trigger the switch to the landscape orientations. This seems to be a software issue and is something that Google is tracking, so a permanent fix will hopefully be available soon.

Problem #2 – Device stuck on Do Not Disturb mode

nexus 6p review aa (4 of 12)

After having set the device to Do Not Disturb, or with Priority notifications set up with automatic rules, some users have found themselves unable to de-activate these settings anymore, using either the on-screen toggles or the volume buttons, even after multiple reboots.

Potential solutions:

  • This is a software issue that has been acknowledged by Google. Recent updates have seemingly fixed the problem for most users, though we can’t guarantee this for everyone.
  • If  updating your phone doesn’t fix thee problem, a temporary workaround that users have found to have worked is to go to  Settings – Sound and Notification – Do not disturb – Automatic Rules, and set up a custom rule to start at some point in the past, and end a few minutes after you set up the setting. Let the phone go into standby, and after the rule expires, it will turn off Do not disturb.

samsung galaxy s7 review aa (7 of 20)See also: Best Android phones (December 2015)640

Problem #3 – Muffled voice, poor call quality

nexus 6p review aa (9 of 12)

A lot of users have found the call quality to be very poor, with the other party hearing a muffled or very quiet voice. This issue seems to be related to the sensitivity of the noise-cancelling microphone on the back of the device.

Potential solutions:

  • This is a software issue that Google has acknowledged, and the official update to Android 6.0.1 Marshmallow seems to have fixed this problem for some.
  • As mentioned, this issue seems to be related to the noise-cancelling mic found on the back of the device below the camera unit, but the solution seems to be quite different. Some users have found that covering up the mic fixes the issue, while others have stated that the fact that the mic is covered, by a case or how you are holding the phone, is what is creating the problem. While on a call, either uncover or cover the mic to see what works for you.
  • If you are rooted, users have found that de-activating the noise-cancelling setting seems to make the problem go away. You can do so in your build.prop, by finding, and changing it to false.

Problem #4 – Connectivity issues

nexus 6p review 2 aa (11 of 30)

As is the case with any new device, you may find yourself facing some connectivity issues with Bluetooth and Wi-Fi. Bluetooth issues seem to be especially prominent with the Nexus 6P, with problems connecting to Bluetooth speakers, the car, and smartwatches.

Potential solutions:

Wi-Fi issues

  • Turn the device and the router off for at least ten seconds, then turn them back and retry the connection.
  • Go to Settings – Power saving and ensure that this option is turned off.
  • Use the Wi-Fi Analyzer to check how crowded your channel is, and switch to a better option.
  • Forget the Wi-Fi connection by going to Settings – Wi-Fi and long tapping the connection you want, then selecting “Forget”. Re-enter the details and try again.
  • Make sure the router firmware is up to date.
  • Make sure the applications and software on the device are up to date.
  • Go into Wi-Fi – Settings – Advanced and make a note of your device MAC address, then make sure that it is allowed access in the router’s MAC filter.

Bluetooth issues

  • With issues when connecting to the car, check the manufacturer’s manual for the device and the car and reset your connections.
  • Ensure that you are not missing a vital part of the connection process.
  • Go to Settings – Bluetooth and ensure nothing needs changing
  • Go into Settings – Bluetooth delete all prior pairings and try setting them up again from scratch.
  • When it comes to issues with multiple device connection, only a future update will be able to address this problem.

Guides: Hard reset, Wipe cache partition, Safe Mode

nexus 6p review 2 aa (13 of 30)

Hard reset:

  • Turn off the phone
  • Hold the volume down button and Power button simultaneously until the device switches on.
  • You should see “Start” with an arrow
  • Tap volume down twice and the power button to enter Recovery Mode
  • Hold the power button then press and release the volume up button
  • Use the volume buttons to select wipe data/factory reset
  • Choose “Yes – erase all data” with the power button

Safe Mode:

  • Hold the power button after ensuring the screen is on.
  • Tap and hold the Power off selection in the menu
  • Tap OK to initiate Safe Mode

Wipe cache partition:

  • Turn off the phone
  • Hold the volume down button and Power button simultaneously until the device switches on.
  • You should see “Start” with an arrow
  • Tap volume down twice and the power button to enter Recovery Mode
  • Use the volume buttons to select Wipe cache partition
[alert variation =”alert-success”] The official update to Android 6.0.1 Marshmallow has addressed a few other issues already, including the device not recognizing the camera, camera taking photos upside down, colors on the display appearing washed out, and device being unable to switch easily between Wi-Fi and data connectivity. [/alert]

So, there you have it for this roundup of some of the common Nexus 6P problems that owners face, and the potential solutions on how to fix them. We will continue to update this post as more problems or solutions arise, and if you have faced any other issues, do let us know in the comments section below. For more Nexus 6P discussions, check out our official forums as well.

It is also worth mentioning that if you are considering picking up the Nexus 6P, don’t let these issues put you off. Most of these issues are software related, and future updates will fix them, and in all likelihood, these problems won’t come up for you anyway. The Nexus 6P is still one of the best Android smartphones currently available, and is a great choice for anyone.

  • اول كونمت تنصحوني بالجهاز

    • hmilles

      لول ووت تزاوج؟ :د

  • ID Middlebrook

    I only had two of these issues – autorotate and connectivity to WiFi issue. Both were fixed with 6.01 update

  • Samplethief

    How about the lack of SD card problem? Any fix for that?

    • Tony T.

      Oh yes, so sad. Or you know, just buy a different phone. It’s 2015. Nexus devices don’t have micro SD (as many other flagships do not any more). With a 128GB option, that should be plenty for just about anyone…

      Also, USB OTG. Or the cloud.

      • Samplethief

        Whilst I respect your opinion, it is wrong. We as consumers should not accept the fact major OEMs have left SD card slots from their phones and be forced into spending even more money on larger storage devices. This is what Apple does. That would be an idiotic thing for we consumers to accept. Yes cloud storage is great but have you tried playing FLAC audio in Poweramp, streamed from a cloud service provider? No. Because you can’t and that is just one of many examples. Also USB OTG? Lol I don’t want to look like I’m calling in an air strike on the Vietcong every time I wanna listen to some music.

        • Tony T.

          Don’t get me wrong. I am a fan of SD cards as well–Nexus is essentially the ONLY line of phones where no SD would more or less not be a deal breaker. What I meant was, Nexus has never had, and probably never will have SD card support. Google has been very adamant about this, so it seems kind of moot to complain about it at this point. It makes more sense for people to be outraged at the Note series to not have SD support since it’s a productivity phone and historically had an SD card slot.

          Lossless audio on phones is kind of pointless right now. None of the DACs are particularly good, plus they are severely underpowered for any respectable headphone, even at lower impedance levels. A portable amp could help, but at that point, might as well invest in a dedicated DAP. When I opted for the 128GB 6P, I thought I might listen to some lossless on it, too, but that was quickly shut down after it didn’t drive my ATH-M50Xs particularly well. And forget about my Sennheiser HD598s…

          And yeah, I realize SD cards would be great for other applications such as full HD or higher resolution video content, etc that doesn’t always work with the cloud or takes up too much bandwidth. Again, I totally wish all phones had SD slots too, but it just ain’t happening on a Nexus :/

          • Samplethief

            The HTC One M8/M9 DAC is awesome. Certainly a noticeable difference through my SRH840’s and easily still the best audio in a smartphone.

            Im sure the M10 will be completely tooled up and ready to smash the competition out of the water in 2016.

          • Tony T.

            I haven’t used the M-series, but it’s not only about the DAC for mobile. Idk about HTC phones, but the output on my N5 and 6P is pretty paltry. Like I said, my HD598s are barely serviceable with pretty low volume and downgraded quality, and my AKG-7XXs are barely a whisper at max volume (granted they are relatively hard to drive, pretty much need a dedicated amp) I think it will be quite a while until we get a really good audio experience on a phone, assuming OEMs ever decide that good audio should be a key feature… Axon and HTC have kind of addressed this, but we’ll see how the rest of the market goes.

          • Samplethief

            Give the M series a go if you are serious about your audio, you wont be disappointed mate. I borrowed a Nexus 5 last year whilst my HTC was being repaired and I was horrified by the poor sound quality. I really like the look of the 6P though and was going to borrow one to see what the audio was like. Guess with 2 months to go til the M10 I may as well just wait.

          • 3223

            I second your notion. My m8 (loaded with the GPE rom and currently rocking marshmallow) has superb audio! But it has a very very paltry camera. Well, since I’m not one who focuses on camera, it’s been great for me.

            Oh, and if people wonder why MicroSD cards are still relevant, look at what marshmallow has allowed me to do after it adopted my MicroSD card as internal storage :D

          • Chief

            Awesome. So with Marshmallow, can I move files from the phone storage to the SD card with 3rd party file explorers like FX without rooting?

        • jdawgnoonan

          I have never had an SD card last more than a year in a phone without it failing. I don’t buy cheap SD cards either. I prefer internal storage because it is faster and more reliable. I prefer good stuff to cheap stuff and I love my 6P.

          • npras42

            Well that’s crazy because I have had a Samsung 64GB card in my Note 3 for 24 months with all my music, videos, photos etc on there (no apps) and it hasn’t had a single problem. I’ve just switched to a 32GB 6p and I am trying to live in yhe cloud more but I do miss the SD card already.

          • Samplethief

            Me neither. Must of been knockoffs or unsafe mounting. It is very difficult to tell the difference these days.

        • danny nichols

          I just get the one plus x, micro SD and tons of internal storage, with 3gb of ram to boot can’t beat it

        • Arcendus

          The guy who listens to FLAC on a smartphone doesn’t want to look like he’s “calling in an air strike on the Vietcong” by having a one inch piece of plastic sticking out of the USB-C input… even though he needs a portable amplifier and a pair of high-end (read: gigantic) headphones to take advantage of what FLAC has to offer in the first place.

          Newsflash: You already look like you’re calling in an air strike, Chief.

      • Gordo

        I know there seems to be a lot of crybabies in regards to no micro SD card slot it’s like you need to give these fools a box of tissues. There’s a reason why Google does this it’s so that you can’t put a virus on your phone this saves them money warranty wise I know this because I run the shop with my dad. Motorola does this is well heck once you put the SD card in a Motorola guess what you can’t use it on another device at least the Moto X pure I don’t know about the new ones the brand brand new but I do know this a lot of people whining about having no SD card slot but crying baby cry you have 64 gigabytes and guess what there’s this thing called the cloud so get on it and ride that sucker and quit crying I hope you found this review awesome

  • Brenden Keene

    Yeah auto-rotate and connectivity issues got me, but it seems to have gotten better. More recently though my gmail notifications either come really late or not at all and I guess a lot of 6P owners are reporting the same thing. So you can add that one to the list…

    • Nathan Bryant

      I have that issue sometimes on my Note with gmail coming late or not at all a far as the notifications. Might just be a gmail issue. I can delete them and some times they’ll comeback after I delete them.

  • DNagooyen

    No issues here.

  • Jonathan Kramer

    Sounds like some uneven QC at Huawei?

    • Daggett Beaver

      No, it’s pretty even — about a 50% fail rate.

    • Anon

      it’s mostly software issues if u read the article. google always had problems with software on nexuses on every release.

  • Dean Jones

    I haven’t had a single one of those issues.

  • Zach McKinney

    I’ve experienced the auto-rotate issue. Once, I had an LTE connection issue. It said I had service, at a place I’ve had good service before, but wouldn’t load anything. Interestingly, I tried resetting my device and it got caught at the second startup screen.

  • What does rooted mean?

    • Hey Kid

      Unlocked access to the root android folders, which allows you to customize the phone and change lower level system settings… like being able to shut an individual microphone off

      • moew

        Its su or root user uid =0 accesd. Son, you need to learn more before spewing misinformation

        • Hey Kid

          cool story bro!

  • Daggett Beaver

    How could the 6P have problems? It’s the best Android phone of the year and it’s buttery smooth.

    • Hey Kid

      By having problems. Its all buttery smooth until you run into some issue.

    • The Noodle Almighty

      If by buttery smooth you mean slippery as heck, then yes.

  • netguru2000

    Best phone ever. HOWEVER: 1) hotspot icon doesn’t work in drop down menu. Have to go to settings/more/hotspot to get it to work. 2) Pocket-dial city (my phone calls, texts and emails like crazy when in my pocket and I’m SURE I’m putting it to sleep before I pocket the phone. Please fix…

    • Daggett Beaver

      Blasphemer! The Nexus faithful know it’s perfect and problem-free.

  • The Noodle Almighty

    I am having Bluetooth connectivity issues with my car stereo. The car stereo will display current song information, but the music will be coming out of my phone speakers. Then I have restart the phone or go into the settings and re-pair it with the car. I hope this is a software issue that will be addressed.

    • Weird, I have this same issue but figured it was just me because I don’t see others mentioning it until now. My Nexus 6P sometimes doesn’t play well with my 2015 Chevy Colorado. When it happens I usually go through this song and dance where i forget the truck on my phone, forget the phone on my truck, turn the truck off with the keys out of the ignition and open the door (to kill all power to the radio), reboot the phone. Once I’ve done that, including doing the hokey pokey, i can then re-pair them and it’ll work for a period of time until it all happens again.

      I Love it and every time it happens I don’t yell curse words at my phone ….. /s

      • Daggett Beaver

        As much as I love to pick on the 6P, I’ve read about lots of phones that have problems connecting with built-in bluetooth in cars. I think it’s often the crappy software in the cars. My old S3 connects beautifully with everything I throw at it EXCEPT the car. It works, and it stays connected, but it does weird things like automatically start the music player when I’m trying to get navigation directions through bluetooth. Fortunately, I don’t use the S3 anymore.

      • Sharon

        My 6P just started this last Thursday out of the blue. It had worked just fine but now I can’t connect. It tells me the key is incorrect even though the JVC stereo (about 3 years old) shows it is a 6P and the same code the 6P is showing. I unconnected the two and couldn’t reconnect which brought me to this page. Just told it to forget all Bluetooth connections so will be attempting to connect to stereo and smart watch today. Car stereo is the only thing it has had trouble with so far. Need to figure out stereo model so i can hopefully reset that as well.

  • John Thomas

    One I’ve come across is Bluetooth dropouts. With the phone in a shirt top left pocket, with the screen facing my chest, podcasts are frequently interrupted. If I turn to phone around so the bulge faces towards my chest, the dropouts going away. I assume this has to do with the siting of the phone’s Bluetooth antenna in the bulge and the signal strength available to the headphones.

    • Mail carrier

      That kills the 6p for me. I walk around all day and (like today) have to have my phone inside my coat to keep it dry. I’ll keep rocking the OG Nexus 6 until something better comes along as I have no issues w 6.0.1

  • monkey god

    I have bluetooth issues where my car would keep asking to re-pair ever few days. Not sure if its the phone or the car. I have a 2016 VW Golf GTI.

    • Nathan Bryant

      You should connect another device to see if it does the same thing to confirm.

  • varun arora

    Whenever I am on a roaming network, it doesn’t show LTE or H+..unable to get info about the connection.. Only R is shown for roaming.. Is this also a known issue?

    • The R is always there … Regardless of the phone/software… In android of course. But if you want to know your state of connection install LTE Discovery in the Play Store

  • Martin L.Jakobsen

    I cannot get into recovery mode follow the directions giving. I am getting No Command. :-(

    • Bobbsa

      Then you’re where you’re supposed to be. When it says no command you should hold down the power button and press volume up. Then a new menu will pop up. Good luck. I had the same and thought I was doing something wrong until I did it right.

  • Bruno Silva

    I’m glad I don’t have any of those issues.

  • David Hyman

    I have only had the Bluetooth ones but it’s not consistent enough for me to get super annoyed. Just normal annoyed

  • Alan Tegel

    Now we know why the Droid Turbo 2 didn’t come with marshmallow. …. Looks like that rare time the vzw qa stopped some agile release from burning user. ….

  • tonaros

    I have none of these problems with my phone. It’s an excellent device.

  • bradastan

    Yeah no issues here. The only thing I can’t speak to is the hard reset, haven’t needed to do that yet. Love my 6p.

  • Bootleg Zani

    I really have no issues on my 6P. I barely had a service issue but that was quickly resolved by checking my APN.

  • Kadi

    oh I’m glad that I don’t have any of these issues, but I have something else.. which is the Slow motion issue, After recording a video in slow motion and edit the part that I like, I can’t share it as I see it, When I share it, the receiver get a full slow recorded video : what the solution for this issue?

  • Was this hit-piece smear article sponsored by Sammy or LG?

    All bull5hit.

  • Brock Murley

    I’m experiencing the microphone problem in calls. I’m running the latest version on Marshmellow so that hasn’t fixed it.

    Should I wait for a future update to fix it? Exchange my phone for a new one and hope it doesn’t have the same problem? Or root it and turn off noise reduction?

  • shara

    is there any update on microphone issue ? i have 6.0.1 but still the problem is persisting . is there any hope that with the future updates it can be solved ?

  • zack mann

    I haven’t figured out why media stopped sending anything to my speakers

  • joe

    didnt even mention the most important issue…low volume from headphone jack and bluetooth

  • David Leger

    Auto rotate I fixed by tapping the camera. If it happens again I will send it back.

  • TryToThinkFirst

    I have several annoying issues.

    Outgoing calls will select number but call fails within 1/2 second of attempt. Will happen multiple times, I have attempted as many as 30 times in a row out of curiosity, gave up at that point. Happens with strong or weak signal. Reboot improves this for about 1/2 day. Have had phone 6 months, this issue began about 6-8 weeks ago

    Very poor call quality. I get multiple complaints of a poor connection and have to make a few attempts on occasion before they can hear me well. This is the same if on handset or bluetooth. Have had phone 6 months, this issue began about 6-8 weeks ago.

    There are also issues that may be Marshmallow related that are very unintuitive and aggravating, most having to do with contacts.

    I went from a Samsung S5 and the only thing I like better about the Nexus device is the lack of all the bloatware, otherwise, Samsung was a far better and more dependable device.

  • Kshitij More

    I am getting only 3 hours of screen on time while only surfing on Facebook and just browsing earlier i used to get much better sot can anyone help me on that? Plus my phone gets switched off at 10% battery please help

    • Nenad

      I think that you need to change your battery. But first, try to charge your present battery with less amps (output 5V but 1A or 1.5A instead of 3A). It will take a little bit longer to charge but if you put on the charger when you go to bed,than you will be ok with thet. You should be able to get at least one more hour.

      • carlos serrano

        I used to have the same problem, I turn off Google now and now I get much better battery.

  • Mark C

    When I try to go into Recovery Mode (to wipe the cache), all I get is the word Google and then the “No command” icon.

  • Darryl Eaton

    My wifi connection at work and at home just drops the connection on my 6P as if it believes its not in use. Just upgraded to nougat today, I’m tired of searching for a signal that doesn’t want to shake hands and make nice with my phone. Been waiting for this upgrade, if this continues, this may be my first expensive boat anchor.

  • Anderson C. Araújo

    Have you had problems using JBL phones? My microphone and controls doesn’t work with Nexus 6p.

  • Guy

    I don’t know what u guys are talking about, this is the worst phone I’ve ever owned. There are so many issues with this phone I wouldn’t recommend it to anyone. Basic stuff like in pocket detection doesn’t work . Switching back and forth between calls don’t work, this phone is a mess I want my money back

  • Altaf
  • Hisham Saif

    my earphone jack has suddenly stopped working after installing the android 7.0 update on my 6p. Is anyone else facing the same issue? If so, how do i fix it?

  • just_a_regular_citizen

    When I try to wipe the cache, I only see “no command” after I get into recovery mode, so I can’t do anything.
    The problem I have is that my 6p with nougat just started misbehaving the last couple of days. The battery strated draining really quickly, and often many apps are not responsive. Even turing on the phone with either the power button or the fingerprint scanner is super slow, of doesn’t work at all.
    I thought i’d try wiping the cache before trying more radical things, but I can’t even see the command in recovery mode.

    • Delete your alarms and the phone will start working smoothly.

  • Sarvjot Singh Locham

    My Nexus 6p is showing its nougat but I don’t feel any difference between marshmallow or nought

  • Tanaya

    I have been using my nexus 6p since 10 days now and today when i got back home, it suddenly is not detecting my wifi. The weird thing is, it’s detecting all my neighbors’ wifi but not mine! There is nothing wrong with the router as all the other devices at my home is connected to it. I have tried rebooting both the router and the phone which hasn’t helped yet. Please help!