Samsung has been hit with the first of what could be many class action lawsuits centering on how it handled the release, and subsequent recall, of its Galaxy Note 7 smartphone. The lawsuit was filed today by three plaintiffs in New Jersey.
Guide for returning Samsung Galaxy Note 7 in the USA
According to Motherboard, the lawsuit takes an interesting viewpoint on this whole situation. The plaintiffs are not suing Samsung over the fact that many Note 7 devices exploded due to faulty batteries. Rather, the suit centered on how the company handled the recall of the phone. It claims Samsung did not have enough replacement devices for Note 7 owners:
Samsung informed consumers they would have to wait several days, and even weeks in many cases, before receiving a replacement smartphone. During this time, and as a result of Defendant failing to provide consumers with an adequate replacement, consumers continued to incur monthly device and plan charges from their cellular carriers for phones they could not safely use.
A spokesperson for Samsung stated the company does not issue comments on pending litigation. We suspect that more lawsuits will be filed in the coming weeks, including some from Note 7 owners who actually had their phones explode, causing destruction of property such as burning cars or houses.
Samsung has now ended production of all Note 7 smartphones and has recalled all of the units that have been previously sold, including the replacement phones that were given to some Note 7 owners in the early days of this recall.