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Xiaomi could have its own at-home repair service soon (Updated: Xiaomi comment)

Update: Xiaomi India has issued a statement on the new service, but we're still in the dark.

Published onNovember 25, 2021

  • An official tweet hints at an at-home Xiaomi repairs service.
  • The tweet isn’t totally clear, but it seems to emphasize direct-to-customer services.
  • An official statement after publication doesn’t clarify what Xiaomi will be offering.

Update: November 25, 2021 (2:56 AM ET): Xiaomi India has issued a statement to Android Authority on the initiative, but it doesn’t exactly shed light on what it’s supposed to be.

“Further strengthening our commitment towards our Xiaomi fans and consumers, our upcoming solution called Xiaomi Cares will be a one-stop solution for all service and support needs,” read an excerpt of the statement.

“A company-led, made in India initiative, Xiaomi Cares is aimed at making the consumer’s support and service journey convenient and seamless.”

Original article: November 23, 2021 (12:04 PM ET): Last week, Apple made a very surprising announcement: it would allow iPhone users to repair their phones themselves. For a company that has been very staunch in its anti-right-to-repair attitude, this was a true one-eighty.

Our take: Apple’s self-service repair program sets the bar for Android OEMs

Now, it appears an at-home Xiaomi repairs service could be in the works. The official Xiaomi India Twitter account posted this tweet (mirrored below) that seems to hint at just such a service.

𝗪𝗲 𝗰𝗮𝗿𝗲.
For us, it’s always been about 𝗬𝗼𝘂
It’s been about 𝗬𝗼𝘂𝗿 experience with us.
We’ve always strived to put 𝗬𝗼𝘂 first.
And now, we’re taking things a notch higher, just for 𝗬𝗼𝘂.
𝗪𝗲 𝗰𝗮𝗿𝗲.
— Xiaomi India (@XiaomiIndia) November 23, 2021

Obviously, the announcement doesn’t explicitly say anything about at-home Xiaomi repairs. However, the emphasis on “you” and the “services simplified” portion of the image strongly allude to such a program. Also, Xiaomi has a long history of looking to Apple for inspiration, so it would be make sense for Xiaomi to follow in Apple’s footsteps here.

Keep in mind that this comes from the Indian Xiaomi account. Therefore, it’s reasonable to assume this would start in the Indian market, at least at first.

If this does end up happening, Xiaomi would possibly be the first Android OEM to roll out its own program in response to Apple. Here’s hoping that more companies follow suit, as the ability for individuals to make simple repairs to their phones is useful, necessary, and overall the right thing to do.

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