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Google looking into Pixel 2 XL bug that limits volume when recording messages

Affected Pixel 2 XL owners said the bug shows up when using WhatsApp, Telegram, Instagram, and Google Allo.

Published onJanuary 4, 2018

  • Several Pixel 2 XL owners have reported a bug that limits the volume level of their voice messages
  • The issue has been around since last November
  • Google confirmed it is looking into the bug

As great as the Pixel 2 XL might be, it’s no secret that Google’s latest smartphone effort has been plagued with issues since its launch. Whether it’s a hardware- or software-related problem, the Pixel 2 XL is no stranger to legitimate complaints. That brings us to today, when several users have reported a bug that limits the volume level when recording voice messages.

Folks on the Pixel User Community thread have complained about the bug since last November, when someone said the sound was very low on a message they sent on WhatsApp. Since then, people have reported the same problem on Instagram, Google Allo, and Telegram, and that the issue was not resolved with recent security patches and the update to Android 8.1 Oreo.

Android Police did not spot any Pixel 2 users who have reported the bug, which means it might only affect Pixel 2 XL owners. Also, the website points out that the bug might have more to do with recording audio clips rather than a problem with the Pixel 2 XL’s microphone.

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Numerous threads have popped up since the bug was first reported, and solutions like uninstalling the affected messaging app and factory resetting the phone have not eliminated the issue.

Eventually, community manager Orrin commented on the bug and said Google was looking into it. He also said he might privately reach out to those affected and ask for bug reports.

I don’t send voice messages to others, so I haven’t noticed the issue, but it appears that the bug varies in severity across affected Pixel 2 XL owners. If your phone is affected, let us know in the comments below how bad the bug is and we’ll update the story as we learn more.

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