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Long wait for YouTube Premium trial for some OnePlus users (Update: Statement)
- Someone bought a OnePlus 11 that came with a six-month YouTube Premium trial, but it wouldn’t activate.
- A OnePlus representative claimed there was a system error that may take six to seven months to resolve.
- An official statement from the company says it is aware and working to fix the problem.
Update, June 1, 2023 (09:57 AM ET): We now have a statement from OnePlus on this matter. To be clear, this is a statement from a company representative, not a customer support worker. Here is the statement full:
We apologize that a small number of users are having trouble redeeming their six months free trial of YouTube Premium — we are working with Google to resolve this and will keep users updated on our forum. In the meantime, we can confirm that all qualifying users will be able to benefit from their free trial as soon as this issue is resolved.
Unfortunately, the company stops short of giving a time frame of when users can expect access to their free trial. In the meantime, if the free six months of YouTube Premium was a big selling point for your OnePlus purchase, you might want to hold off.
Original article, May 30, 2023 (12:25 PM ET): It’s not uncommon for companies to bundle in offers to help entice purchases. From subscriptions to accessories, those benefits are usually available right out of the gate. However, one customer got a surprise from OnePlus after they had trouble activating a YouTube Premium trial.
A Reddit user got quite a shock after trying to redeem a perk that was supposed to come with their purchase of the OnePlus 11. OnePlus was reportedly holding a deal where buyers of the phone would get free OnePlus Buds and a six-month YouTube Premium subscription. According to the user, the promo said, “Once you get your new OnePlus 11 5G open the Google One app to claim your benefit!”
After failing to activate the benefit, the Reddit user reached out to OnePlus customer support. A OnePlus representative later responded to the inquiry and claimed the company ran into a “system issue.” While guaranteeing that the OnePlus R&D department and YouTube are working on the issue, the representative followed up by stating the issue may take six to seven months before the matter is completely resolved.
Not having access to the benefit you were promised for six to seven months is a problem, but it’s not the biggest problem here. This benefit has to be redeemed before the end of 2023. As we’re entering the sixth month of the year, there’s a real possibility that this issue won’t be fixed before the end of the year. This would leave the buyer with essentially an unclaimable perk.
Android Authority has reached out to OnePlus for comment on this story. We’ll update the article as soon as we have more information about OnePlus’s issue with its YouTube Premium trial offer.