oneplus one unboxing (25 of 29)

The OnePlus One debuted last year with the motto “Never Settle”, promising an experience that would stand above the competition at an aggressive price. While they lived up to delivering a solidly spec’d handset with a killer price tag, it hasn’t exactly been smooth sailing for the company, or its consumers. OnePlus has come under heavy fire in the past for its marketing, its invite system, its customer service, and its quality assurance. In particular, there have been many reports going back as far as last year about potential issues with the touchscreen.

When the reports of touchscreen issues first originated, OnePlus investigated the issue and said they were relatively confident that the issue did not have to do with hardware. Through their tests, they concluded a software solution would do the trick. And yet here we are today, with a number of users still facing touchscreen issues.

Here we are today, with a number of OnePlus One users still facing touchscreen issues.

While OnePlus did offer up a software fix back in February, unfortunately it didn’t resolve the issue for everyone. For what is it worth, OnePlus says they are well aware of the lingering issues and are working with Synaptics to release a final firmware fix that will address any remaining touchscreen issues. There is no exact word on when that will hit, however.

Considering the fact that software didn’t fully fix the problem last time, it’s hard not to be a little skeptical about whether or not a final firmware fix will make any real difference. Many of the users still reporting issues with the touchscreen believe it is an issue of hardware, not software, and that it supposedly has to do with a faulty design in the grounding of the device. Regardless of what the root issue is, we hope that OnePlus eventually finds a way to address it for both the sake of users and for the company’s reputation.

Are you a OnePlus One user, if so, do you have touchscreen issues? Let us know about them in the comments below.

Thanks to Dietrich and others that brought this to our attention!

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